4-Star HotelSummary of reviews related to the '4 Star' categoryNovotel Rotterdam - Schiedam presents itself as a four-star establishment, but the guest reviews indicate mixed experiences regarding its adherence to this rating. While some acclaim the hotel’s children facilities and soundproof windows, a notable number of reviews express dissatisfaction with the overall condition and services provided.
Issues frequently mentioned include rooms not meeting the expectations of a four-star status with concerns about cleanliness and space being notably recurrent. Guests felt that the noise levels and general maintenance did not align with what one would anticipate from a hotel boasting four stars.
Despite these complaints, there are positive remarks about the customer-friendly service which suggests that the staff’s hospitality does provide a saving grace to some extent. Nonetheless, the consensus reveals a disparity between the perceived star rating and the actual experience with many guests suggesting that the hotel falls short of the four-star standard.
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