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Summary of reviewsTHE ZULEY HERITAGE HOTEL is strategically located in Kuala Perlis, offering ideal connectivity for travelers, especially those journeying to Langkawi. Its prime location near the jetty and ferry terminal, as well as the bus station, makes it a convenient choice for visitors. The proximity to local eateries and seafood restaurants adds to the appeal with guests enjoying the diverse dining options within walking distance. The hotel also provides cool and windy beachfront views and easy access to notable attractions and a mosque, enhancing its overall allure.
The rooms at The Zuley Heritage Hotel are widely noted for their cleanliness, spaciousness and comfort. While the colonial architecture and older style bathrooms reflect the hotel's age, the upkeep is commendable. Most guests find the rooms clean and comfortable, though there were occasional mentions of residual hair, dust on bed linens and issues with pests. The air conditioning could be more powerful and additional pillows per bed would enhance guest comfort. The location of the rooms, close to the jetty and local shops, further contributes to their convenience.
Cleanliness at the hotel receives mixed reviews. Many guests appreciate the tidy and well-maintained rooms, which often smelled fresh and comfortable. The car parking lot also garnered praise for its cleanliness and fragrance. However, there were significant concerns regarding unclean beds, dirty carpets, towels and lingering residual hair. Some guests were bothered by the strong smell of cleaning chemicals or bug spray. While many areas are kept clean, inconsistency in maintaining hygiene standards is a noted issue.
The staff is frequently commended for their exceptional friendliness and helpfulness, contributing significantly to a positive guest experience. The reception team, in particular, is praised for their professional and accommodating demeanor, enhancing overall satisfaction.
Beds at the hotel provide a mixed experience with many guests finding the mattresses comfortable and conducive to a good night's sleep. However, some guests found the bedding less satisfactory, citing issues with comfort and cleanliness. The provision of only one pillow per bed was a common concern with guests suggesting that additional pillows would improve comfort.
In summary, THE ZULEY HERITAGE HOTEL offers a strategically located, clean and comfortable stay with exceptional staff service, though there is room for improvement in the consistency of cleanliness and bedding comfort.
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