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Summary of reviewsVan der Valk Waterloo stands out as a premier choice for visitors in the historic Waterloo area, boasting an exceptional location that offers easy access to the Battle Memorial, city center and essential routes to Brussels and Charleroi Airport. The hotel garners high marks for its quiet surroundings and modern amenities, such as a welcoming terrace, cozy restaurant and excellent air conditioning, ensuring a serene yet connected stay.
The hotel's breakfast is a major highlight, frequently described as incredible and exceptional. Guests appreciate the extensive buffet that caters to various tastes and dietary needs, all served in a charming and cozy atmosphere. The professional and welcoming staff contribute to a delightful dining experience, making it one of the best breakfast buffets many have experienced in years.
Dining at La Sucrerie, the hotel's grandiose restaurant, receives positive feedback for its stunning vaulted ceiling and beautifully designed setting. While the food is generally praised for its quality and the helpfulness of the waitstaff, there are mixed reviews regarding specific dishes and occasional service inconsistencies.
Rooms at Van der Valk Waterloo are lauded for their cleanliness, spaciousness and comfort. Newly renovated rooms feature modern interiors, comfortable mattresses and lovely showers with room service adding a touch of luxury. Some minor critiques include occasional outdated furniture and unclean carpets, as well as disruptions due to ongoing construction.
Cleanliness is a strong suit for the hotel with consistently high standards maintained in rooms and public areas. Despite occasional maintenance lapses, the overall impression is one of impeccable cleanliness and a welcoming atmosphere.
The hotel's staff is widely praised for their friendliness, professionalism and attentiveness. Special mentions go to certain staff members for exceptional hospitality and the service is noted for being both quick and attentive, contributing to a stress-free and enjoyable stay.
Ample and free parking is another advantage with a spacious and secure lot available for guests' use, though the lack of electric charging stations is noted. The beds also receive commendation for their comfort, despite occasional mentions of beds being too small or mattresses too soft.
In summary, Van der Valk Waterloo excels in providing a comfortable and convenient stay, marked by excellent service, high standards of cleanliness and delightful dining experiences. Minor areas for improvement do not overshadow the overwhelmingly positive feedback from guests.
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