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Summary of reviewsCrowne Plaza Sofia, an IHG Hotel, receives mixed reviews from guests. While the location is generally praised for its easy access to the airport and the Ring road, some find it lacking in nearby attractions. The breakfast is highly praised for its wide variety and quality, while the rooms receive mixed reviews with some finding them comfortable and others disappointed by the outdated decor. Cleanliness is also a mixed bag with some guests finding their rooms clean and others reporting dirty conditions. However, the staff consistently receives high praise for their friendliness and professionalism. The spa is generally enjoyed by guests, though some note issues with temperature and crowding. Finally, the hotel's 5-star rating is questioned by some guests who feel that the facilities do not live up to the standard. Overall, the hotel is a good choice for those with a car and interested in nearby shopping centers. Show more
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Categories
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Size of the spa facilities: Indoor area: 55 m2 (592 ft2)
Spa facilities:
Indoor pool(s) - Number: 1
Heated pool(s) - Number: 1
Private massage and treatment room(s) - Number: 2
Sauna(s) - Number: 1
Steam room(s) / Hammam(s) - Number: 1
Solarium(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 1
Fitness area
Spa facilities opening hours:06:30am-10:30pm on weekdays; 07:30am-10:00pm on weekends
Cost for using spa facilities:Free for guests
Spa services:
Facial treatments
Body treatments
Hair treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Hot stone massage
Shiatsu massage
Aromatherapy
Hair styling
Hair cut
Hair colouring
Spa services hours:06:30am-10:30pm on weekdays; 07:30am-10:00pm on weekends
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
Answers last updated by Crowne Plaza Sofia, an IHG Hotel
Please suggest which room type a family with one child should choose and where the child will sleep: Family room, child sleeps on a sofa bed
Please suggest which room type a family with two children should choose and where the children will sleep: Connecting standard rooms, children sleep on a queen bed
Please suggest which room type a family with three children should choose and where the children will sleep: Connecting Standard and Family rooms, children sleep on a queen size bed and sofa bed
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Any room type, baby cots are free of charge
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Family room, baby sleeps in free cot and child sleeps on sofa bed
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Any room type, baby cots are free of charge
Baby cot details:Max age:3 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Do you offer babysitting/child services?No
Additional amenities for children:
Kid-friendly buffet
Kid meals
Books for kids
Swimming pool suitable for children
Reception accessible to children (small stairs)
Is there anything that you would like to highlight, add or clarify? Kids Stay and Eat Free Kids ages 17 and under stay for free when sharing their parents’ room. Up to four kids ages 12 and under eat free any time of the day in any Holiday Inn® on-site restaurant.
Answers last updated by Crowne Plaza Sofia, an IHG Hotel
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Answers last updated by Crowne Plaza Sofia, an IHG Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Contactless payment and provision of room key
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? Yes
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
HACCP
IHG Clean Promise
World Health Organization (WHO) guidelines
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No
Has the hotel closed during the pandemic? No
Answers last updated by Crowne Plaza Sofia, an IHG Hotel
Standard RoomWith mountain or lake views, some with sofa bed.
Premium RoomPremium rooms are distinguished by their refined interior, complemented by original contemporary artwork. All premium rooms have a spectacular lake view. Corner rooms with a breathtaking view of the imposing Vitosha Mountains are also available, subject to availability. Guests also receive a luxurious bathrobe and cosmetics and free round trip airport shuttle.
Standard King RoomThe unit has 1 bed.
Standard King Room with Sofa BedThe unit has 2 beds.
Standard Twin Room with Tub and Walk-In ShowerThe unit offers 2 beds.
One-Bedroom Suite with Lake View - Lounge Access/Top Floor
Premium King Room with Lake View - Lounge AccessThe unit offers 1 bed.
Premium Corner King Room with Lake View - Lounge AccessThe unit has 1 bed.
Standard King Room with Sofa Bed and Lake View - Conference FloorThe unit has 2 beds.
Standard Twin Room with Walk-In ShowerThe unit offers 2 beds.
Standard King Room with Lake View - SmokingThe unit offers 1 bed.
Standard King Room with Lake View - Accessible The unit offers 1 bed.
Guests of Crowne Plaza Sofia, an IHG Hotel, have left mixed reviews regarding its location. Some have praised its excellent location for work, as it is close to the airport and the Ring road, offering easy transit around Sofia. Others have simply commented that it's a good location, while some find that there's nothing around it. However, one reviewer notes that it's a nice location in a quiet neighborhood and easy to access both the ring road and the city center. Overall, the hotel's location has been deemed great by most guests. It is located in the Businesspark with public transportation nearby and direct access to the Ring. While it may be far from the city center, it is still a decent location with an offering of commercial activities in its surroundings.
Breakfast
The breakfast at Crowne Plaza Sofia, an IHG Hotel, has received high praise from guests. The buffet offers a wide variety of food with options for special requests such as omelettes. The quality and freshness of the breakfast is unparalleled and the hotel takes COVID-19 precautions seriously. Guests also enjoyed the good restaurant and amazing beds. While some guests had minor complaints, overall the breakfast experience was very good and satisfying.
Rooms
The rooms at Crowne Plaza Sofia, an IHG Hotel, receive mixed reviews from guests. While some found their compact and comfortable interiors to be perfect, others were disappointed by the outdated and unappealing decor of their rooms. Cleanliness seems to be a consistent positive aspect with most guests noting the tidiness of their rooms and the hotel in general. Beds are generally comfortable, though some found the double bed to be small. Spacious rooms equipped with everything guests may need receive praise as well. Some guests reported issues with amenities, such as malfunctioning air conditioning or a lack of preparation for a family room booking. Overall, the hotel's location and cleanliness make it a good choice for those with a car and interested in nearby shopping centers.
Cleanliness
Guests of Crowne Plaza Sofia, an IHG Hotel, have had varied experiences when it comes to the cleanliness of the hotel. Some have found their rooms to be very clean and comfortable, while others have complained of unacceptably dirty and worn out conditions. Housekeeping has also been a source of frustration for some guests with reports of rooms not being cleaned. However, there are also positive reviews with mentions of clean public areas such as toilets and the pool area. Overall, there seem to be mixed opinions on the hygiene of the hotel.
Staff
The staff at Crowne Plaza Sofia, an IHG Hotel, consistently receives high praise from guests. They are described as friendly, helpful, professional and knowledgeable. Whether at the reception desk, the bar, the restaurant or during room service, the staff is always prompt, courteous and efficient. From check-in to check-out, guests are made to feel welcome and respected. The breakfast staff is particularly noted for their polite and courteous service. Guests appreciate the multilingual abilities of the staff with many noting their proficiency in English. Overall, the hotel's personnel are lauded for their friendliness, cleanliness and dedication to providing excellent service.
Spa
Holiday Inn Sofia offers a nice spa area, enjoyed by guests who appreciated the spa piscine and overall spa facilities. Some even described the spa as fantastic with a well-equipped gym and pool area. While some found the spa center to be normal, others noted issues with the temperature of the pool and malfunctioning steam room. Additionally, it was mentioned that the spa center can get crowded on weekends. Despite this, many guests enjoyed the clean and well-maintained facilities and appreciated the friendly staff.
5 Star
Crowne Plaza Sofia, an IHG Hotel, has received mixed reviews regarding its 5-star rating. Some guests have referred to it as the best hotel in Sofia, highlighting its value for money, while others have had an unacceptable experience, suggesting it falls short of 5-star standards. Some guests have noted that the facilities are not up to par for a 5-star hotel with one specifically mentioning the small pool size and shallow depth. For some, the hotel felt more like a 4-star establishment rather than a 5-star. Ultimately, the overall assessment of the hotel is that it does not live up to its 5-star rating.
Yes, Crowne Plaza Sofia, an IHG Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Crowne Plaza Sofia, an IHG Hotel. For more information, read the answers to the Spa questionnaire
No, Crowne Plaza Sofia, an IHG Hotel doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Sofia, an IHG Hotel. For more information, read the answers to the Parking questionnaire
Yes, Crowne Plaza Sofia, an IHG Hotel has a gym. For more information, read the answers to the Gym questionnaire