4-Star AparthotelSummary of reviews related to the '4 Star' categoryAparthotel Siente Boí & SPA has garnered mixed reviews regarding its four-star rating, facilities and services. Many guests have expressed that the hotel does not fully meet the expectations of a four-star establishment. Several reviews pointed out that it feels more like a three-star hotel than a four-star one, noting that the facilities need renovations and improvements as they haven't aged well.
Despite its advertised status as a spa hotel, the spa services are not included with the reservation and this has surprised guests upon arrival. Dining options have also been critiqued with some mentioning that the dinner offerings were sparse for a hotel of this caliber. Additionally, there were mentions of high prices, particularly for the menu, which some found too expensive for the standards provided.
From a family perspective, issues were also noted such as insufficient sleeping arrangements for children and the lack of daily towel changes, which were particularly disconcerting given the high room rates.
On a positive note, guests have appreciated the room facilities and the treatment received from the staff, suggesting that the service from personnel stands out positively amidst other concerns.
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