4-Star HotelRenowned for its beautiful mountain location and serene atmosphere, this historic hotel offers a relaxing stay. It features a full-service spa with massages and facials, indoor and outdoor pools, a fitness center, and a restaurant, with guests frequently commending its friendly service and overall cleanliness.
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Summary of reviews related to the '4 Star' categoryPousada da Serra da Estrela receives mixed reviews when it comes to its designation as a four-star hotel. Many reviewers appreciated the modern and clean facilities, alongside the exceptional administrative staff and overall hotel services. Guests found the property well worth a visit for its unique appeal. However, there were noted drawbacks concerning its four-star rating, especially in the food and beverage department. Some found the breakfast and dinner options limited, bland and not aligned with what is expected of a four-star establishment.
Additional criticisms included the pool's water temperature being too low, a lack of variety in the hotel’s tea selection and the absence of slippers in the rooms which diminished the overall guest experience. The general decor of the rooms was also described by some as minimalist and below the expected standard for a four-star establishment.
Overall, while the hotel provides some exceptional services and modern facilities, there are significant areas for improvement to fully meet four-star expectations.
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