5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Atrium has left many guests underwhelmed regarding its status as a five-star establishment. Numerous reviews indicate that the hotel does not meet the high expectations associated with five-star accommodations. Guests have pointed out that the overall standards fall short with parts of the facility requiring updates to align with typical five-star criteria. Specific complaints include running out of towels and lower levels of service compared to other five-star hotels. Additionally, some guests were disappointed with the booking process, particularly the advance payment requirement, which detracted from their experience. Despite its five-star classification, many feel that Hotel Atrium does not live up to its promised luxury and high standards.
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