4-Star HotelLocated in Times Square, this hotel offers modern accommodations and excellent service. Its central location makes it a convenient base for exploring the city.
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Summary of reviews related to the '4 Star' categoryLUMA Hotel - Times Square is a four-star establishment that generally lives up to its rating, providing guests with modern amenities and a convenient location. Visitors frequently commend the hotel's cleanliness with rooms described as spacious, well-designed and extremely clean. The staff receive high praise for their friendliness and helpfulness, contributing significantly to the positive experience. The hotel’s proximity to Bryant Park enhances its appeal, making it an excellent choice for travelers seeking easy access to one of New York City's iconic spots.
Breakfast, though often praised as top-notch by some, has divided opinions with a few guests feeling it does not meet four-star expectations due to its monotonous selection. The absence of complimentary water and amenities like slippers is noted as an area for improvement, which some visitors found surprising for a hotel of this caliber. Despite these minor shortcomings, the LUMA Hotel is frequently lauded for its value for money in comparison to other similarly-rated hotels.
Overall, the hotel strikes a fine balance between offering a modern, clean environment and maintaining a slightly upscale feel. Many guests find it worth the price, praising the high-tech facilities and the excellent service provided. While some aspects like the breakfast might not completely align with the four-star standard, the positive aspects such as the excellent location, cleanliness and friendly staff make it a solid choice for those visiting Times Square.
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