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Summary of reviewsThe Holiday Inn Express - Jamaica - JFK AirTrain - NYC by IHG, earns predominantly positive reviews from guests thanks to its prime location, breakfast offerings, room quality, cleanliness, staff, wifi, gym facilities, comfortable beds and business amenities.
The hotel's strategic location close to JFK Airport and the Jamaica Station is frequently praised for its convenience, especially for travelers with early flights or overnight layovers. The proximity to the AirTrain and subway provides excellent access to Manhattan and the wider NYC area, combining affordability with reliable transport links.
Guests appreciate the complimentary breakfast, often describing it as good with a hearty selection, including options such as scrambled eggs, bacon, pancakes and various juices. Although some feedback suggests that more variety could improve the experience, many find it a good start to their day.
Rooms are generally well-received for their cleanliness, comfort and modern amenities like microwaves, refrigerators and coffee makers. While some guests find the rooms smaller than ideal, typical for New York, the overall sentiment is positive with guests enjoying the quiet, comfortable atmosphere and modern decor.
The hotel's cleanliness is another strong point with many guests highlighting clean rooms and bathrooms. Although occasional issues with cleanliness were noted, the overall consensus is that the hotel maintains high standards, supported by diligent housekeeping.
Staff at the hotel receive mixed feedback, but the overall sentiment is favorable. Many guests highlight the friendly, helpful and professional demeanor of the staff, particularly at the front desk. Specific employees receive commendations for their exceptional service, though some guests experienced less positive interactions.
The free wifi service is regarded positively with most guests finding it fast and reliable, though occasional connectivity issues were mentioned. The gym is another appreciated facility, well-equipped for maintaining fitness routines, though a few guests suggested improvements in cleanliness.
Beds at the hotel are particularly well-received, often described as comfortable and clean, contributing to a restful night's sleep. While some isolated complaints about bedding were noted, the majority of feedback highlights the beds as a standout feature.
For business travelers, the hotel offers well-equipped business facilities and meeting rooms, praised for their cleanliness and maintenance, although some reported issues with specific amenities like a broken printer. The location remains a significant advantage for business guests, providing convenience and accessibility.
Overall, the Holiday Inn Express - Jamaica - JFK AirTrain - NYC is regarded as a strategic and convenient choice for travelers, offering a blend of affordability, quality amenities and friendly service, making it suitable for both short stays and longer visits with excursions into the city.
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