5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Santa Lucia Boutique Spa presents itself as a five-star establishment, yet guests have noted a stark disparity between the advertised and actual experience. While some find the rooms comparable to, or even surpassing, typical five-star standards in terms of aesthetics and condition, the overall experience seems to fall short. Several reviews highlight significant service gaps, such as a lack of toiletries, towels, hairdryer, and even basics like toilet paper. The absence of amenities like a functional gym, elevator, and parking further detracts from the promised luxury experience. Guests have expressed confusion over the hotel's star rating, pointing out that the facilities and services do not meet five-star expectations in cleanliness or amenities. Despite some positive feedback regarding room quality, the general consensus suggests that the hotel does not deliver the comprehensive luxury touted in its marketing.
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