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Summary of reviewsExtended Stay America Suites in Westborough is noted for its highly convenient location, positioned near key highways like Route 9, making it an ideal base for exploring the area. Guests appreciate the easy access and central positioning, despite the commercial area offering limited dining options. The hotel provides a practical accommodation choice for travelers without a significant financial outlay.
The staff at this hotel stand out for their exceptional service, with individuals like Maria and Christie frequently praised for their friendliness, efficiency, and dedication to guest satisfaction. Their efforts in accommodating early arrivals and promptly addressing guest concerns contribute significantly to the positive atmosphere and overall guest experience.
On the other hand, the hotel's breakfast options leave room for improvement, primarily consisting of packaged items and lacking fresh, hot choices, which some guests find unsatisfactory. Similarly, guest feedback indicates a pressing need for improvements in cleanliness and maintenance, with reports of unpleasant odors and outdated furnishings detracting from the overall experience. Instances of poor room conditions, including cobwebs and maintenance issues, emphasize the necessity for refurbishment efforts.
Overall, Extended Stay America Suites offers a convenient location and commendable service with room for enhancement in breakfast offerings and property upkeep to better meet guest expectations.
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