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Summary of reviewsThe Holiday Inn Express & Suites Smithfield – Providence by IHG is notably praised for its strategic location. Guests value its proximity to Bryant University, local attractions, and ease of access to major highways and the airport. Its setting in pleasant and quiet surroundings enhances the restful ambiance while offering an affordable stay with the added benefit of a complimentary breakfast.
The breakfast experience at the hotel receives high marks for its variety, quality, and the popular pancake machine, all served in a convivial atmosphere that encourages guest interaction. Staff efficiency and friendliness further enhance this positive experience, contributing to a warm and welcoming atmosphere overall.
The hotel's staff significantly contribute to guests' satisfactory experiences, often described as friendly, helpful, and welcoming. The front desk receives particular commendation for their assistance, while the staff's friendly demeanor consistently enhances guest satisfaction.
However, feedback is less favorable concerning cleanliness and room maintenance. Issues such as cobwebs, stained carpets, and a persistent smoke odor have been reported, suggesting a need for improved housekeeping practices and room updates to meet standard expectations.
Despite mixed reviews regarding the pool area, it provides enjoyment for families, although improvements in cleanliness and temperature regulation could enhance the experience. Beds have similarly varied reviews, with some guests finding them comfortable, while others report discomfort and wear.
Overall, while the hotel offers numerous positives such as location, breakfast, and staff service, attention to cleanliness and room maintenance could elevate the guest experience further.
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