Chihpen Century Hotel 2.9 km from T'ien-liao
Hotel in Wenquan
8.5
Very Good
From $92
From $92
5-Star HotelSummary of reviews related to the '5 Star' categoryChihpen Century Hotel is a mixed bag when it comes to delivering a five-star experience. While some reviews highlight the stellar customer service, emphasizing respect, warmth, and politeness from the staff, others express disappointment with the overall five-star claim. Guests particularly praise the breakfast, describing it as up to five-star standards, and mention a pleasant experience with the rooftop open-air hot spring and quality of employee training. However, criticisms are directed at the cleanliness and food quality, which some deem unworthy of a five-star rating. Issues like standard room facilities and an unsatisfactory dining experience have led some to believe that the hotel doesn't quite meet the expectations of a luxury five-star accommodation. Despite boasting a five-star environment and amenities like underground parking, the overall impression leans towards a blend of four-star experiences rather than the advertised five-star luxury.
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Hotel Royal Chihpin 3.6 km from T'ien-liao
Hotel in Wenquan
8.9
Excellent
From $210
From $210
5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Royal Chihpin has garnered mixed reviews regarding its five-star rating, facilities and services. On the positive side, the hotel's service is frequently praised for meeting five-star standards with professional staff and arrangements that leave a good impression. It has been noted for a high standard akin to other Grand Hotels. Many guests highlight that the common facilities, bathrooms and overall service quality align well with five-star expectations. Even during peak times, the service remains commendable, adding to the hotel's qualification as a top-notch establishment.

However, there are notable criticisms concerning the rooms and dining experience. Some guests mention that the rooms and facilities feel a bit old and that the air conditioning lacks heating. The food and beverage options fall short of five-star standards with several reviews expressing disappointment in the meals and dinner offerings. Opinions vary, but overall, while aspects of the hotel do meet five-star criteria, there are areas, particularly in dining and room updates, that require improvement to fully match the lofty expectations of an internationally renowned five-star hotel.
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Formosan Naruwan Hotel 5.7 km from T'ien-liao
Hotel in Taitung City
8.4
Very Good
From $104
From $104
5-Star HotelSummary of reviews related to the '5 Star' categoryThe Formosan Naruwan Hotel presents itself as a five-star hotel, but guest reviews indicate a mixed experience. The establishment is praised for its spacious Starry Sky Suite, upgraded Deluxe suites with luxurious decor and excellent facilities, meeting some five-star expectations. The attentive staff, efficient valet service and well-maintained services are noted positively, contributing to a five-star feel for certain guests. However, several reviews highlight discrepancies between the hotel's claimed star rating and the guest experience.

Guests have reported that the facilities are not always up to five-star standards, pointing out issues like dated equipment and limited amenities. The hotel’s food and beverage offerings have also been critiqued for being subpar with limited selection and lack of replenishment not meeting the standards associated with five-star establishments. Furthermore, the value for the price is questioned, suggesting that the overall experience feels more akin to a four-star service rather than a true five-star experience.

Despite these concerns, the hotel maintains a high cost-performance ratio for some guests and offers clean accommodations. The quality of service personnel, though needing improvement according to some, seems to align with five-star expectations for others. The balance of reviews reveals that while the Formosan Naruwan Hotel has elements of a five-star hotel, it falls short in several areas, leading to varied guest satisfaction.
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