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Summary of reviewsThe Crowne Plaza Englewood by IHG, generally receives positive feedback from guests, particularly for its strategic location, cleanliness, comfort and exceptional staff. Situated with convenient access to New York City and major attractions like Yankee Stadium and MetLife Stadium, the hotel provides a balance of tranquility and proximity to diverse dining options, making it an ideal choice for both leisure and business travelers seeking a safe and easily accessible environment with plentiful free parking.
Guests consistently praise the hotel’s rooms for their cleanliness, comfort and spaciousness. The beds are a standout feature, frequently described as very comfortable, contributing to excellent sleep quality. Rooms are well-equipped with amenities such as refrigerators and coffee makers, further enhancing the guest experience. Although the property could benefit from some updates, the daily maintenance and proactive housekeeping staff ensure a well-maintained environment.
The hotel staff receives accolades for their friendliness and professionalism, often going above and beyond to enhance guest experiences. Individual staff members such as Irving, Edgar, Daniel and Jalen receive special mentions for their excellent service. This positive staff interaction significantly contributes to the hotel's reputation for hospitality.
Breakfast at the hotel yields mixed reviews; while many guests enjoy the fresh and good quality offerings and commend the friendly service, some express dissatisfaction with the additional cost and limited selection. Similarly, the Wi-Fi experience is varied with some guests reporting excellent connectivity and others encountering issues.
The hotel's indoor pool is praised for its cleanliness and heated water, making it a pleasant amenity, particularly for families. However, occasional closures and shared access with the YMCA limit its availability.
Overall, the Crowne Plaza Englewood offers good value for money, especially for budget-conscious travelers. While certain amenities and the dated condition of some facilities garner criticism, the hotel’s cleanliness, comfort, exceptional staff service and strategic location near NYC attractions ensure a generally positive stay for guests.
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