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Summary of reviewsCitrine Hotel offers a strategically advantageous location, particularly for visitors needing close proximity to the University Technology PETRONAS (UTP). Guests appreciate its easy accessibility, peaceful setting and the convenience of nearby parking and a restaurant. While the hotel's distance from the main city center and limited surrounding amenities might pose challenges for those without their own transport, it remains a practical and quiet option for UTP visitors.
The hotel's rooms are generally clean and well-maintained with guests finding them cozy and comfortable for short stays, especially given the reasonable pricing. Cleanliness standards are high, often described as very clean and well-maintained, contributing to a positive overall experience. However, some rooms are small and may feel cramped and there are occasional issues with dust, cleanliness and cigarette smoke. The comfort of the beds is satisfactory though opinions on firmness vary with some guests preferring softer mattresses and different pillow types.
A significant highlight of the hotel is its staff, who are consistently praised for their friendliness, helpfulness and fast response times. Their pleasant demeanors and dedicated service notably enhance the guest experience, making stays more enjoyable.
Overall, Citrine Hotel manages to offer a clean, cozy and conveniently located experience with exceptional staff service, although there is room for improvement in room size, cleanliness consistency and bed comfort.
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