4-Star HotelLocated in the heart of the thermal spa city, this hotel offers modern rooms with comfort in an Art Deco spirit. It features terraces and a heated outdoor pool (available seasonally), and provides conference rooms and access to the Spa Les Celestins.
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Summary of reviews related to the '4 Star' categoryThe Mercure Vichy Thermalia receives mixed reviews regarding its four-star rating and facilities. While some guests have noted that the hotel aligns with the quality standards expected from a 4-star establishment in the Accord group, many others feel that it falls short of this mark. Overall, there is a consensus that the hotel does not quite match the expectations set by its rating. Several reviewers highlight issues such as outdated facilities and a lack of professionalism from staff with specific mentions of rude and unhelpful receptionists. Additionally, the amenities like the swimming pool and parking do not seem to satisfy the guests with some describing the pool as tiny and the parking as overly expensive. Though breakfast quality has not been negatively highlighted, the overall services and atmosphere do not live up to what one would expect from a four-star hotel. Guests suggest that the hotel requires significant improvements to meet its designated rating.
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