3-Star HotelSummary of reviews related to the '3 Star' categoryThe Swan Hotel by Greene King Inns offers good value for its three-star rating with many guests finding it exceeded their expectations. The facilities and service levels complement the hotel's rating, making it both affordable and comfortable. The rooms are described as warm, spacious and comfortable, aligning well with three-star standards.
The hotel is historically interesting and well-located, making it convenient for work and other activities. Despite being in need of refurbishment, the hotel holds up with a pleasant overall experience. The breakfast is generally good, though some guests wished for more choices.
Service at Swan Hotel is a standout with friendly, helpful and approachable staff and excellent overall service. Some issues were noted such as drafty windows, cleanliness not up to four-star standards and a somewhat tired appearance. Guests enjoyed the charming ambiance of the coach house and the comfortable bed-and-breakfast feel.
In summary, while the hotel could benefit from some updates and minor improvements, it offers a historically rich, comfortable stay with great service that justifies its three-star rating.
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