5-Star HotelSummary of reviews related to the '5 Star' categoryThe Fern, Kolhapur has garnered attention for its spacious and initially clean rooms, though guests have noted areas requiring more meticulous attention to cleanliness. There have been recurring issues regarding the hotel's facilities, with multiple reports of broken room amenities including faulty air conditioning, broken fridge cabinets, and damaged bathroom doors. The absence of a fitness center has also been pointed out, which might be expected in a hotel labeled as five-star.
While the hotel does provide roominess, various service aspects fall short of five-star expectations. Guests have highlighted the need for improved communication and hospitality, with some experiencing unexplained booking cancellations and very young, inexperienced staff. The food quality has been deemed low, with some guests hesitant to try the breakfast, and safety concerns have been raised about the buffet's live counters.
Overall, although The Fern has potential, certain operational and service improvements are necessary to align it more closely with the expectations set by its star rating.
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