4-Star HotelCentrally located with excellent reviews, this hotel is highlighted for its helpful staff and clean rooms. It provides amenities like free WiFi, breakfast options, and room service, suitable for a comfortable and efficient stay.
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Summary of reviews related to the '4 Star' categoryHotel Cappello D'Oro, part of the BW Signature Collection, offers a mixed experience for travelers seeking four-star accommodations in this reputed chain. Guests praised the commendable service and well-equipped facilities, with some expressing their willingness to return to the hotel. The location was noted for its convenience, being within a short distance from the train station and offering good soundproofing, especially for rooms facing the street.
However, there are areas where the hotel did not live up to expectations for its four-star designation. Several reviews indicated that the standard of maintenance was below par, with issues such as unadjustable and noisy air conditioning and rooms that were not adequately cleaned due to overbooking. The hotel's restaurant was criticized for not providing the level of quality anticipated, and breakfast fell short of expectations typical for a four-star venue. Additionally, certain services and facilities were described as insufficient for those with disabilities, and some guests felt the price was not justified for the service received. A specific mention noted the presence of bedbugs, which raises concerns about hygiene standards.
Despite these drawbacks, there is a fraction of guests who found the experience well worth its purported four-star rating, recommending the establishment and appreciating the meticulous attention to detail. Ultimately, while Hotel Cappello D'Oro gains good marks for its location and some services, there is a general sentiment that it needs improvement to consistently meet four-star standards.
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