Located within the Olivewood Private Estate & Golf Club, providing direct access to an 18-hole golf course. Offers a tranquil experience within the Eastern Cape Coastal Forest.
'THE THATCH HIDE' offers an appealing retreat for guests, exuding a tranquil and serene atmosphere nestled in a secure neighborhood. Its location is praised for its quiet and picturesque surroundings, providing an ideal escape from daily life with close proximity to the beach and local dining options. The beautiful ocean views and rustic feel add to the charm, making it a favored destination for those seeking both relaxation and convenience.
Guest feedback on The Thatch Hide's breakfast experience is mixed, though the praise received highlights instances of amazing, exceptional meals, balancing some negative experiences regarding the quality and logistical issues.
The rooms are generally appreciated for their spaciousness, cleanliness and comfort with many guests praising the well-decorated interiors and useful amenities such as refrigerators, microwaves and kettles. However, there are areas that need improvement, including room size, ventilation and maintenance issues, which some guests found detracted from their stay. Despite these shortcomings, the favorable comments on the rooms’ aesthetic and comfort reflect their overall potential.
Cleanliness reviews are varied with many noting clean and well-prepared rooms with fresh linen. Yet, issues such as dusty surfaces, mold and dirty amenities highlight the need for a stronger focus on cleaning and maintenance to ensure consistency throughout the property.
The staff at THE THATCH HIDE are recognized for their friendliness and helpfulness, providing a welcoming and accommodating environment. Positive feedback often highlights the excellent service from management and housekeeping, although there’s a minor note of occasional unprofessional interactions. Overall, the staff’s warmth greatly enhances the guest experience, making visitors feel at home.
Wi-Fi connectivity at The Thatch Hide is inconsistent with some guests praising its reliability and speed, while others report significant issues with poor signal strength and slow speeds, especially in certain areas of the property. This indicates a need for better internet service to meet guest expectations more consistently.
Parking is another mixed aspect with secure and covered options appreciated by guests, yet the limited number of spaces often leads to double parking and frustration.
The beds receive mixed reviews as well. While some guests found them comfortable and spacious with clean linen, others reported discomfort due to old, noisy beds and stained or outdated bedding, suggesting that standardization of bed quality would enhance overall guest satisfaction.
In summary, while THE THATCH HIDE shines in its location, room potential and staff friendliness, addressing the areas of breakfast quality, room maintenance, cleanliness, Wi-Fi connectivity, parking capacity and bed comfort would substantially elevate the guest experience.
The **Hotel Osner** is celebrated for its prime beachfront locale, where guests consistently rave about the stunning sea views and convenient proximity to key facilities such as restaurants, supermarkets and transport options. The ocean vistas from the rooms significantly enhance the overall guest experience.
Breakfast reviews are mixed; while many guests praise the fresh and neatly prepared offerings, others highlight issues such as costliness, lack of variety and service delays. The dinner buffet, available at R250 per person, is generally well-received, although it is occasionally unavailable due to schedule constraints or potential Covid-19 restrictions.
Guest reviews present a varied picture regarding the rooms. Many find them cozy, comfortable, spacious and clean with excellent beach views. However, some areas for improvement include outdated furnishings, a lack of basic amenities and inconsistent maintenance.
Cleanliness is another mixed bag with many guests applauding the neat and well-maintained rooms, bolstered by friendly and efficient cleaning staff. Nonetheless, recurring issues such as dirty carpets, smelly rooms and cockroach sightings have been noted, suggesting ongoing renovation and maintenance improvements might be needed.
The staff at Hotel Osner often receive commendations for their friendliness and professionalism, particularly at the reception and housekeeping. Security staff add a sense of safety, though some guests have experienced less positive interactions, indicating room for improvement.
WiFi connectivity appears to be a notable pain point with many guests finding the service unreliable or completely unavailable, which contrasts sharply with the otherwise pleasant accommodations.
The beachfront location of the hotel is frequently highlighted as a prime attraction, providing breathtaking views and immediate access to the sea— this aspect stands out as a major selling point. Additionally, secure and ample parking adds convenience, though there are some logistical concerns during load shedding and the signposting could be better.
Hotel Osner is also recognized as a family-friendly destination, offering spacious rooms with amenities that cater specifically to families, such as extra towels and cots for children. While the beds receive mixed feedback with many finding them comfortable and others noting maintenance issues, they tend to support a good night's sleep.
Despite its three-star rating, some guests feel that the hotel does not fully meet the expected standards, particularly in cleaning practices and overall maintenance. It stands out as a suitable choice for business travelers thanks to its well-facilitated conference rooms, though there’s a call for dedicated business rooms and re-evaluation of breakfast pricing.
In terms of accessibility, while there are some positive features, the hotel could benefit from more comprehensive measures to ensure all areas are accessible to guests with disabilities, improving pre-check-in services and room amenities.
Overall, Hotel Osner’s beachfront location, family-friendly atmosphere and commendable staff create a welcoming environment, although improvement in room amenities, cleanliness and WiFi service could significantly enhance the guest experience.