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Summary of reviewsNerea Tulum has garnered widespread acclaim for its serene and picturesque beachfront location, offering a tranquil retreat away from the bustling Tulum downtown area. Despite its somewhat remote location necessitating a rental car, the stunning ocean views, private beach and close proximity to Cenote Manati provide a perfect escape for those seeking relaxation and natural beauty. The peaceful ambiance coupled with tasteful decor and excellent services make this hotel a hidden gem for those desiring a quiet getaway.
The breakfast experience is frequently lauded for its quality and abundance. Guests appreciate the à la carte options, fresh ingredients and plentiful portions that often include fresh fruit and traditional Mexican choices. The setting, often with ocean views and the extremely friendly and attentive restaurant service enhance the overall dining experience.
Dinner at Nerea Tulum offers a varied and upscale experience with some guests praising the phenomenal and elevated food choices. Despite some mixed reviews about pricing and menu complexity, the private dinner on the pier remains a standout experience. The hotel’s access to nearby dining options and sister properties also adds to the culinary diversity available to guests.
The rooms at Nerea Tulum are modern, spacious and meticulously clean, often featuring impressive amenities like rooftop terraces, plunge pools and well-stocked minibars. The luxurious design and comfort, including large beds and lavish bathrooms, contribute significantly to guest satisfaction. The upkeep of the property, adorned with beautiful plants, enhances the serene and clean environment, making it a reliable choice for those prioritizing hygiene.
The staff at Nerea Tulum are consistently praised for their warmth and exceptional service. Staff members like Jesus, Isabella, Benjamin, Francisco and Isabel at the front desk, as well as servers like Miguel and Fernando, receive frequent commendations for their friendliness and professionalism. Their dedication to ensuring guests have a comfortable and memorable stay adds significantly to the hotel’s appeal.
The excellent and reliable Wi-Fi ensures guests stay connected, contributing to their comfort. The spa services, including massages by the shore, stand out as exceptional experiences. The pool area, described as phenomenal and relaxing, includes unique features like a rooftop plunge pool and lazy river, maintaining high standards of cleanliness and ambiance.
The small but private and clean beach offers a peaceful escape with minimal sargassum and beautiful oceanfront views. The availability of convenient free parking, cozy family-oriented atmosphere and dreamlike sleeping experience with exceptionally comfortable beds further enhance the overall guest experience.
Overall, Nerea Tulum presents itself as a sophisticated, clean and luxurious boutique hotel that excels in providing first-class service, comfort and a serene beachfront environment. Visitors continually highlight its beautiful setting, exceptional amenities and the remarkable dedication of its staff, making it a perfect choice for a tranquil and memorable stay in Tulum. Show more
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Categories
Hotel near Golf Courses
While specific details regarding golf amenities are not available, its location in Tulum allows for convenient access to nearby golf courses in the Riviera Maya.
Luxury Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Deluxe Swim Out KingThe spacious double room features air conditioning, a private entrance, a balcony with pool views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Beachfront Rooftop SuiteThe pool with a view is the standout feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a private entrance, a coffee machine, a seating area as well as sea views. The unit has 1 bed.
Rooftop SuiteThis suite's special feature is the pool with a view. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with streaming services, a private entrance, a coffee machine, a seating area as well as sea views. The unit offers 1 bed.
Beachfront Upper KingFeaturing a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a balcony with sea views, this suite also provides a coffee machine and a flat-screen TV with streaming services. The unit offers 1 bed.
Beachfront Lower KingBoasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. Featuring a balcony with sea views, this suite also features a coffee machine and a flat-screen TV with streaming services. The unit has 1 bed.
Partial Ocean View KingThe spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Pool View King RoomThe spacious double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Guest Reviews
Location
Nerea Tulum is praised for its exceptional and serene beachfront location. Visitors rave about the beautiful ocean views and the private beach, which offers a peaceful and lovely retreat away from Tulum’s bustling hotel zone. Situated around 10 to 15 minutes by car from Tulum's downtown, the hotel provides a quiet and calm environment, perfect for relaxation and escaping the tourist-saturated areas. The proximity to Cenote Manati adds a touch of natural beauty and convenience for exploration.
Despite being a bit remote and necessitating a rental car for easy access to town and other attractions, this seclusion is appreciated by guests looking for tranquility. The road leading to the property could be improved, but the stunning setting and serene atmosphere make up for this. The peaceful ambiance coupled with tasteful decor, excellent services and a calm beach make Nerea Tulum a hidden gem for those seeking a quiet yet beautiful getaway.
Breakfast
Nerea Tulum offers a notable breakfast experience that has garnered frequent praise from its guests. Many reviews highlight the excellence and uniqueness of the breakfast, describing it as delicious, abundant and one of the best they have had. The à la carte option is frequently mentioned with a variety of gourmet choices that are plentiful and fresh. Guests appreciate the generous and hearty nature of the meals with some noting that it’s enough to last them through the day.
The setting also seems to enhance the dining experience with many guests enjoying their meals with a view of the ocean, adding a tranquil and pleasant atmosphere to their morning routine. The quality of the food is consistently praised with several reviews specifically mentioning the inclusion of fresh fruit and traditional Mexican options.
Service at the restaurant is reported to be extremely friendly and attentive, further enhancing the overall experience. While most feedback is overwhelmingly positive, a few guests noted issues such as missing items or misunderstandings regarding included breakfast charges. Despite this, the consensus remains that the breakfast at Nerea Tulum is a standout feature, contributing significantly to the overall appeal and enjoyment of the stay.
Dinner
Nerea Tulum offers a diverse dining experience with several backdrops adding to the charm of each meal. Guests can savor their meals at the upscale hotel restaurant or venture out to a plethora of dining options nearby, including a lively street lined with food trucks serving delectable dishes. The hotel also provides access to its two sister properties, allowing for a varied dining experience.
Reviews indicate mixed feelings about the hotel's restaurant. Some guests found the food fantastic, phenomenal and exceptional, praising the healthy and elevated choices, while others felt it was overpriced with a rather limited and complicated menu. The restaurant, although pricey, is noted for its good value for money, especially during special occasions like Thursday Night with live jazz.
Particular dishes such as the Umbal burger with Yuca chips and octopus brava salad were well-received, demonstrating the culinary artistry that some guests appreciated. Nonetheless, several reviews suggest that the dinner menu could benefit from offering simpler, more local gastronomy options.
For guests seeking variety and affordability, the proximity to numerous local restaurants provides a welcome alternative. Despite this, the unique experience of a private dinner on the pier stands out as a memorable highlight for many dining at Nerea Tulum.
Rooms
Nerea Tulum offers a luxurious experience with rooms that are consistently praised for their spaciousness, cleanliness and modern design. Guests appreciate the well-thought-out and stylish furnishings, comfortable beds and neat décor. Many rooms come with impressive amenities such as rooftop terraces, plunge pools and minibars that are restocked daily.
The rooms are described as being super clean, tastefully decorated and well-equipped, often featuring beautiful views, particularly of the sea or pool. The large, comfortable beds and luxurious bathrooms, often boasting huge showers and baths, contribute to the overall comfort. Some rooms even come with unique features like small rooftop pools, adding an extra touch of exclusivity.
The hotel itself maintains a beautiful and peaceful ambiance with well-maintained and unique rooms that enhance the overall guest experience. Amenities such as free bicycles, kayaks, snorkeling gear and yoga classes add to the allure of the stay. While there are occasional mentions of confusing policies or odd bathroom layouts, these are overshadowed by the praise for the superb and modern accommodations. Overall, Nerea Tulum is a very nice and new hotel that offers a fantastic, spacious and comfortable stay in a beautiful setting.
Beds
Nerea Tulum offers guests a dreamlike sleeping experience with numerous reviews highlighting the comfort of the beds. Guests frequently describe the beds as not just comfortable, but exceptionally so with phrases like "the comfiest bed ever" and "most comfortable beds" painting a clear picture of the relaxation awaiting at this hotel. The bedding is also often praised, characterized as soft and luxurious, ensuring a restful sleep. This attention to detail extends to the pillows and sheets, which contribute to the overall comfort. Reviews consistently point out the large, well-made beds that add to the appeal of the accommodations, ensuring guests wake up refreshed and ready to enjoy all that Tulum has to offer.
Cleanliness
Nerea Tulum impresses with its exceptional cleanliness and well-maintained facilities. The hotel grounds and rooms are described as beautiful, modern and consistently spotless. Guests appreciate the friendly and helpful staff, ensuring a welcoming atmosphere from the moment of arrival with a complimentary drink to continuous support during their stay.
The cleaning team is noted for their thorough and meticulous work, maintaining all areas to a high standard. Rooms are regularly described as spacious, comfortable and offering stunning views. The facilities, including the restaurants, are highlighted for their cleanliness, extending to well-prepared food and tidy communal areas.
The overall property, adorned with beautiful plants, creates a serene and clean environment that enhances the luxurious experience. Visitors consistently mention the exceptional hygiene standards, making Nerea Tulum a reliable choice for those prioritizing cleanliness and comfort during their stay.
Staff
Nestled in the enchanting locale of Tulum, 'Nerea Tulum' stands out not just for its picturesque surroundings but also for the extraordinary service provided by its staff. Guests frequently highlight the warmth and friendliness of the team with names like Jesus, Isabella, Benjamin and Francisco often mentioned for their exceptional hospitality. Isabel at the front desk receives consistent praise for her superb assistance and insightful recommendations, ensuring every visitor feels at home.
The bar and restaurant personnel, including servers like Miguel and Fernando, are noted for their genuine friendliness and accommodating nature, quickly forming a camaraderie with guests. Angel's attentive service and Eduardo’s amiable demeanor further enhance the overall experience, making visitors feel exceptionally well cared for.
Staff members aren’t just professional but truly go above and beyond to ensure guests have an unforgettable stay. From carrying luggage to providing stellar recommendations for local activities, they never miss a beat. The consistently positive feedback about the impeccable and courteous service underlines how each interaction—whether with the maid service, bartenders or front desk staff—is marked by a genuine eagerness to help and make guests comfortable.
In essence, the staff at Nerea Tulum embodies the spirit of hospitality. Their remarkable dedication, combined with their friendly and helpful attitude, creates a welcoming atmosphere that leaves a lasting impression on every traveler.
Wi-Fi
Nerea Tulum has received numerous positive reviews regarding its Wi-Fi services with many guests highlighting the excellent and reliable internet connection. The Wi-Fi coverage is described as great with strong signals available in most locations of the hotel. Guests have specifically pointed out the good and very good internet, further noting that the beautiful rooms also benefit from reliable Wi-Fi. Overall, the Wi-Fi experience is frequently mentioned as fantastic, contributing to a comfortable and connected stay.
Spa
Nerea Tulum offers an excellent spa experience that guests seem to truly appreciate. Visitors have praised the massage services, describing them as the best they've experienced. The unique setting of massages by the shore and on the pier enhances relaxation. Yoga and meditation sessions, complimentary for guests, add to the serene and rejuvenating ambiance. The spa staff, particularly individuals like Janet, are frequently mentioned for their kindness and professionalism. The outdoor spa amenities are also highlighted as being great, contributing to an overall enjoyable and amazing spa experience. Regular free yoga classes are an additional benefit that guests have enjoyed during their stay.
Pool
The pool area of Nerea Tulum consistently receives high praise from guests for its exceptional quality and cleanliness. Visitors frequently describe the pool as phenomenal, incredible and beautifully relaxing. The hotel boasts multiple pool options, including a rooftop plunge pool and a unique lazy river feature, all of which are maintained to a high standard. Guests appreciate the well-kept facilities and the lush greenery surrounding the pool area, which enhances the relaxing atmosphere. Many reviews highlight the great pool and bar area, contributing to an enjoyable and leisurely stay. Overall, the pool and beach facilities at Nerea Tulum leave a lasting positive impression, making it a standout feature of the hotel.
Beach
Nerea Tulum offers a serene and beautiful beach experience characterized by its small but private stretch of shoreline. While not expansive, the beach boasts a clean and preserved environment free from the usual sargassum problems, making it a peaceful getaway. Despite the limited sandy areas and the presence of some rocks, the stunning oceanfront location and the tranquil, private atmosphere more than make up for it. Guests particularly appreciate the elegant yet relaxed vibe of this small beach resort with many highlighting the beach area's peacefulness and accessibility. Additionally, the private pier adds to the charm, providing a picturesque spot for relaxation. The beach is described as one of the best features of the property, contributing to the overall impression of Nerea Tulum as a welcoming and beautiful place to stay.
Parking
Nerea Tulum offers convenient and accessible free parking for guests, ensuring ease of access while staying at the hotel. Although there isn't a designated parking area, guests have found the parking to be adequate and relatively hassle-free. The availability of parking adds to the overall exclusive and comfortable experience at this ideally located property.
Family
Nerea Tulum provides a cozy and intimate atmosphere, making it feel like a home away from home. The privacy at the hotel is noteworthy, offering guests seclusion from both staff and other visitors. Rooms come with separate bathrooms, ensuring additional comfort and personal space. The private beach is another highlight, allowing families to enjoy the pristine surroundings without the crowds. For a family visit, remember that transportation might be needed as you may need to take a taxi to visit nearby attractions or relatives. Overall, the experience at Nerea Tulum combines coziness with ample privacy, creating a welcoming and undisturbed getaway.
4 Star
Nerea Tulum is a sophisticated, human-sized boutique hotel that offers a luxurious and clean resort experience. Guests have praised the hotel for its first-class and five-star service, highlighting the professionalism and pleasant nature of the staff. The rooms and beds are described as very good, adding to the overall comfortable stay. Housecleaning is reliable, ensuring the resort remains clean and well-maintained. The hotel's restaurant receives commendations for its gastronomic offerings, although there is a desire for more food options. Positioned as a hotel of high standard, Nerea Tulum delivers excellent service within its well-appointed, elegant facilities, making it a beautiful place to stay.
Outdoor Pool
Nerea Tulum's outdoor pool area has received significant praise from its guests. With descriptors such as beautiful, large and always clean, the pool is a standout feature of the hotel. Visitors consistently note the fantastic pool area and excellent outdoor pool experience. A rooftop pool offering amazing views has also been highlighted frequently with guests particularly enjoying the private rooftop pool and rooftop rooms featuring outdoor pools. The beachfront pool has also been lauded as amazing. Despite a minor point about a cold jacuzzi, the overall feedback about the pool facilities at Nerea Tulum is overwhelmingly positive, making it an ideal spot to relax and unwind.
Honeymoon
Nerea Tulum offers an ideal retreat for honeymooners seeking a peaceful and intimate getaway. Guests compliment the welcoming atmosphere, noting a discounted honeymoon suite and being greeted with delicious cocktails, including the unique sarape cocktail. Dining experiences surpass expectations with a particularly memorable honeymoon dinner at the upstairs restaurant. The terrace stands out as wonderfully romantic, providing a gorgeous view that enhances the serene ambiance of the stay. With additional amenities such as conveniently placed sockets and inviting bars, Nerea Tulum ensures a comfortable and enchanting experience for couples celebrating their love.
Yes, Nerea Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Nerea Tulum.
No, Nerea Tulum doesn't allow dogs.
Yes, parking facilities are available at Nerea Tulum.