XscapeTulum
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Summary of reviewsXscapeTulum receives high praise across various aspects of the hotel experience, particularly for its advantageous location, delicious food offerings, comfortable accommodations, exceptional cleanliness, friendly staff and attractive amenities.
Guests appreciate XscapeTulum's convenient location in Tulum, close to the ADO bus station, main avenue and the heart of Tulum Pueblo with its numerous bars, cafes and restaurants. The tranquil yet central setting allows for easy exploration of the local scene. While a short drive to the beach is necessary, the proximity to essential services and the availability of bike rentals enhance the overall convenience.
The breakfast experience at Casa Mia, the hotel's on-site restaurant, is frequently highlighted as a major perk. Guests enjoy a variety of traditional Mexican and American-style breakfasts with delicious, high-quality food served in a pleasant garden ambiance. Although breakfast is not included in the room rate and some found the continental breakfast basic, the overall consensus is positive.
For dinner, Casa Mia transforms into a sushi venue, earning rave reviews for its exceptional sushi and gyozas. The diverse menu, featuring Japanese cuisine for dinner and Mexican dishes for lunch, offers a varied culinary experience. The atmosphere, friendly staff and reasonable prices contribute to making the restaurant a standout feature of the hotel.
XscapeTulum's rooms also receive commendations for their spaciousness, comfort and stylish decor. With essential amenities such as air conditioning, fridges and mosquito nets, guests find the rooms well-equipped and conducive to a comfortable stay. Private terraces and jacuzzis in some rooms add to the guest experience. While there are occasional mentions of noise, humidity and outdated decor, the overall sentiment is positive.
Cleanliness at XscapeTulum is another strong point with rooms and common areas, including the gardens and pools, being well-maintained and pristine. Despite a few isolated issues, the majority of guests found the hotel's cleanliness to be excellent.
The staff at XscapeTulum stand out for their friendliness, helpfulness and attentiveness, often going above and beyond to assist guests. This exceptional service, combined with the staff's proficiency in English, enhances the overall guest experience.
WiFi experiences at the hotel are mixed. While the reception area boasts a strong and reliable connection, guests often encounter weaker signals in their rooms, particularly those farther from reception.
The pool area at XscapeTulum is frequently described as beautiful, clean and well-maintained. The large, aesthetically pleasing pool surrounded by lush vegetation offers a serene and relaxing environment, further complemented by poolside activities, a bar and daily happy hours.
Parking at the hotel is convenient with ample and free parking options available around the property. Although there is no private or secure parking, the external public parking areas meet the needs of most guests.
Families find XscapeTulum to be a welcoming and accommodating haven with a safe and relaxed atmosphere for children. The availability of family suites and well-equipped rooms with kitchenettes adds to the convenience, despite a few gaps in children-specific amenities.
Overall, XscapeTulum excels in providing a balanced, enjoyable experience with its prime location, delightful dining, comfortable accommodations, pristine cleanliness, outstanding staff service and attractive amenities.
Categories
Guests appreciate XscapeTulum's convenient location in Tulum, close to the ADO bus station, main avenue and the heart of Tulum Pueblo with its numerous bars, cafes and restaurants. The tranquil yet central setting allows for easy exploration of the local scene. While a short drive to the beach is necessary, the proximity to essential services and the availability of bike rentals enhance the overall convenience.
The breakfast experience at Casa Mia, the hotel's on-site restaurant, is frequently highlighted as a major perk. Guests enjoy a variety of traditional Mexican and American-style breakfasts with delicious, high-quality food served in a pleasant garden ambiance. Although breakfast is not included in the room rate and some found the continental breakfast basic, the overall consensus is positive.
For dinner, Casa Mia transforms into a sushi venue, earning rave reviews for its exceptional sushi and gyozas. The diverse menu, featuring Japanese cuisine for dinner and Mexican dishes for lunch, offers a varied culinary experience. The atmosphere, friendly staff and reasonable prices contribute to making the restaurant a standout feature of the hotel.
XscapeTulum's rooms also receive commendations for their spaciousness, comfort and stylish decor. With essential amenities such as air conditioning, fridges and mosquito nets, guests find the rooms well-equipped and conducive to a comfortable stay. Private terraces and jacuzzis in some rooms add to the guest experience. While there are occasional mentions of noise, humidity and outdated decor, the overall sentiment is positive.
Cleanliness at XscapeTulum is another strong point with rooms and common areas, including the gardens and pools, being well-maintained and pristine. Despite a few isolated issues, the majority of guests found the hotel's cleanliness to be excellent.
The staff at XscapeTulum stand out for their friendliness, helpfulness and attentiveness, often going above and beyond to assist guests. This exceptional service, combined with the staff's proficiency in English, enhances the overall guest experience.
WiFi experiences at the hotel are mixed. While the reception area boasts a strong and reliable connection, guests often encounter weaker signals in their rooms, particularly those farther from reception.
The pool area at XscapeTulum is frequently described as beautiful, clean and well-maintained. The large, aesthetically pleasing pool surrounded by lush vegetation offers a serene and relaxing environment, further complemented by poolside activities, a bar and daily happy hours.
Parking at the hotel is convenient with ample and free parking options available around the property. Although there is no private or secure parking, the external public parking areas meet the needs of most guests.
Families find XscapeTulum to be a welcoming and accommodating haven with a safe and relaxed atmosphere for children. The availability of family suites and well-equipped rooms with kitchenettes adds to the convenience, despite a few gaps in children-specific amenities.
Overall, XscapeTulum excels in providing a balanced, enjoyable experience with its prime location, delightful dining, comfortable accommodations, pristine cleanliness, outstanding staff service and attractive amenities.
Hotel with Swimming Pool
The hotel boasts a large pool, boho-chic design, and a casual courtyard restaurant. With massages available, it provides excellent value and a friendly atmosphere.
Outdoor Pool
Name of the pool: Outdoor pool
Location of the pool: Outdoor pool
Opening hours: 08:00 - 22:00
Answers last updated by XscapeTulum
Hotel with Rooms With Jacuzzi / Hot-tub
Boutique-style Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
XscapeTulum is praised for its advantageous location in Tulum with many guests noting the hotel's convenience and accessibility. The hotel is just a short walk from the ADO bus station, making it easily reachable upon arrival. Guests appreciate its proximity to the main avenue and the heart of Tulum Pueblo with numerous bars, cafes and restaurants nearby. This ideal spot allows for exploring the vibrant local dining and shopping scene without needing a car.
For those who prefer cycling, bike rentals are available directly from the hotel, adding to the convenience. XscapeTulum is situated in a central yet tranquil area, offering a serene retreat from the hustle and bustle of the city while still being close to essential services and lively spots. Guests have remarked on the hotel's beautiful facilities, lush green surroundings and relaxing ambiance, providing a comfortable oasis within the city.
Despite being slightly removed from the beach, the hotel's location along the road to Tulum Beach offers easy access to the coastline via a short drive. The property also benefits from a nearby 7-Eleven and other local shops, ensuring guests have everything they need within walking distance. While some reviews noted sporadic footpaths and the need for a car for certain excursions, the overall consensus is that XscapeTulum offers a well-balanced location for enjoying both the vibrant town and serene relaxation.
The breakfast experience at XscapeTulum receives high praise from guests, highlighting various aspects of the offerings at the on-site restaurant, Casa Mia. Guests frequently describe the breakfast as delicious, very good and in some instances, even amazing. Both traditional Mexican and American-style breakfasts are available with a wide variety of set menus and à la carte options providing ample choices.
The restaurant's ambiance, complete with a nice garden and pool view, adds to the overall positive dining experience. Patrons appreciate the reasonable prices for the quality of the food, although some noted that the continental breakfast lacked fresh fruit and described it as basic. Despite these minor criticisms, the extensive and tasty breakfast offerings are a notable highlight for many guests.
Several reviews mention that breakfast is not included in the room rate but can be purchased separately at a reasonable cost. Service at breakfast has mixed reviews; while some guests found it slow, the quality and taste of the food consistently receive high marks. Overall, Casa Mia's breakfast seems to satisfy a broad range of preferences with its varied and flavorful offerings.
XscapeTulum offers a delightful dining experience, particularly in the evenings when the onsite restaurant transforms into a sushi venue. The praises for the sushi are continuous with specific mentions of the gyozas being exceptional. Reviewers commend the quality of the food, consistently describing it as excellent, delicious and well-prepared. The menu is diverse, offering a mix of Japanese cuisine for dinner and Mexican dishes for lunch, ensuring that guests can enjoy a varied culinary experience throughout their stay.
The restaurant is not only noted for its delicious food but also for its inviting and cozy atmosphere. Guests have lauded the restaurant's convenience, quality and reasonable pricing, further enhanced by friendly and attentive staff. The establishment also offers a bar with good quality drinks and a daily happy hour, making it a perfect spot to unwind.
There's a strong emphasis on the freshness and local sourcing of ingredients, which enhances the overall dining experience. Many have described the restaurant as one of the best in Tulum, citing particularly noteworthy dishes and beautiful food presentations. The excellent service extends to both the dining area and the poolside, where guests can enjoy continuous food and drink service.
Whether for breakfast, lunch or dinner, the restaurant at XscapeTulum satisfies with its top-notch cuisine and welcoming environment, making it a highlight of the guest experience at the hotel.
XscapeTulum's rooms consistently earn praise from guests for their beauty, comfort and spaciousness. Visitors describe the rooms as large, well-decorated and equipped with essential amenities such as air conditioning and fridges. Many appreciated the functional kitchen facilities and the thoughtful addition of mosquito nets. The interiors are stylish and rustic with a clean and cozy atmosphere. Some rooms feature private terraces and even jacuzzis, which enhance the overall guest experience.
The spaciousness of the rooms is a recurring highlight with mentions of large beds and ample storage space. Guests also enjoyed peaceful views of the pool and garden from private balconies. Rooms are cleaned daily, keeping them pristine. The cleanliness extends to the bathrooms, which are described as large, modern and well-maintained.
However, it's worth noting some minor inconveniences mentioned by guests, such as occasional noise, humidity and limited lighting from small windows. Additionally, there were a few comments on outdated decor and lacking kitchen or bathroom supplies. Despite these points, the overall sentiment is one of satisfaction with guests appreciating the comfort, design and functionality of the rooms. The hotel staff’s hospitality also contributes positively to the guest experience.
At XscapeTulum, the guest opinions on the beds offer a diverse range of insights. Many guests appreciated the large, spacious beds, describing them as very comfortable and even noting the luxurious feel of king-size options. Some reviewers highlighted the comfortable bedding and mattresses, indicating a generally positive experience with sleeping arrangements.
However, the feedback is not uniformly favorable. Several guests found the beds too hard for their liking, while others mentioned small bed sizes that felt inadequate for two people. The sofa beds received particularly poor reviews, frequently described as uncomfortable or appropriate only for children. Additionally, the pillows were often cited as being too hard or even lumpy, which detracted from the overall comfort.
Despite the mixed reviews on bed and pillow comfort, many guests did mention the beds being clean and well-maintained. Overall, it seems that while XscapeTulum succeeds in providing large and stylish beds, it might benefit from addressing concerns about mattress firmness and pillow quality to improve guest satisfaction.
The reviews for XscapeTulum repeatedly highlight its excellent cleanliness and well-maintained properties. Guests consistently describe the rooms as clean, spacious and bright with daily housekeeping ensuring that everything stays impeccable. The common areas, including the gardens and pools, are also commonly praised for their neatness and upkeep. The hotel's maintenance of its grounds and facilities reflects a high standard of care, contributing to a very clean and pleasant environment overall.
Despite the overwhelmingly positive feedback on cleanliness, some guests did note isolated issues such as dusty bathrooms, inadequately cleaned floors and occasional lapses in comprehensive cleaning, including some instances of stained sheets and superficial room cleaning. These minor details, however, seem to be exceptions rather than the rule, as the majority of guests found the rooms and facilities to be in excellent order.
In addition to cleanliness, the hotel offers good value for its price with beautiful and comfortable accommodations that guests found to be very welcoming. The friendly staff also add to the positive experience, ensuring that needs and requests are promptly attended to.
Overall, XscapeTulum earns high marks for cleanliness and maintenance, making it a reliable choice for travelers seeking a tidy and well-kept lodging option in Tulum.
XscapeTulum is renowned for its exceptional hospitality, consistently highlighted in guest reviews. The staff at this hotel shine with their friendliness, helpfulness and attentiveness, attributes consistently praised by visitors. The front desk team is particularly noted for their warm welcomes and accommodating nature, often going above and beyond to assist guests with their needs and queries. Many guests have singled out personnel like Lenin and Jafeth for their exceptional service.
Housekeeping and restaurant staff also receive high commendation for their professionalism and kindness, always ensuring a pleasant dining experience and maintaining cleanliness throughout the hotel. The staff's proficiency in English is another appreciated quality, making communication smooth and easy for international visitors.
In cases where the hotel couldn't assist with specific requests, the overall dedication and positive attitude of the staff still left a favorable impression. The collective efforts of the team create a cozy and welcoming atmosphere, making guests feel at home and ensuring they enjoy their stay despite any occasional hiccups.
The consistent positive feedback about the staff's superb service, responsiveness and cheerful demeanor underscores why so many guests look forward to returning to XscapeTulum.
When visiting XscapeTulum, travelers have varied experiences with the hotel's WiFi. The majority of positive feedback highlights that the reception area maintains a strong and reliable internet connection, making it an ideal spot for those needing to stay connected. For some, the internet worked very well throughout the property and a few found the WiFi exceptional, fast and never cutting off.
However, the situation inside the rooms is inconsistent. Several guests reported weak, unstable or practically non-existent WiFi in their rooms. Connectivity seems particularly problematic the farther the room is from the main reception area. Additionally, WiFi could be described as spotty, slow or intermittent and in some cases, the connection was so poor it deterred guests from being able to work. There were also mentions of the WiFi being practically unusable on some occasions with full outages occasionally occurring.
Overall, while the WiFi at XscapeTulum shines in communal areas, especially near reception, it struggles in individual rooms, making it less ideal for those needing robust internet access in their private spaces.
XscapeTulum's pool area receives overwhelmingly positive feedback from guests, who appreciate its aesthetics, cleanliness and well-maintained environment. Descriptions like "beautiful pool," "lovely pool," and "amazing pool" are common, highlighting the pool’s visual appeal. Many reviews commend the "large pool area" and the abundance of sun loungers, alongside various poolside activities that add to the enjoyment. The pool is often referred to as a "peaceful oasis," surrounded by a "beautifully landscaped garden" and "lush vegetation," enhancing the tranquil setting.
Guests find the pool area to be very well designed, spacious and clean, making it a popular spot for relaxation. Specific mentions of a "wonderfully maintained" pool and a "pleasant swimming experience" underscore the hotel's commitment to upkeep. The pool's "pleasant" and "relaxing" ambiance is frequently praised, making it an ideal place to unwind with amenities such as a poolside bar offering happy hours.
However, there are a few mentions of minor issues such as the pool getting dusty at times or being not entirely crystal clean. Despite these occasional drawbacks, most guests describe the pool as a highlight of their stay, referring to it as "spectacular,” "superb," and a "delight to submerge in."
In summary, XscapeTulum's pool area stands out as a major attraction, providing a serene and enjoyable environment complemented by beautiful surroundings and excellent maintenance. Whether it's for a relaxing dip or lounging in the sun, the pool offers a delightful experience for all visitors.
XscapeTulum offers a variety of parking options that have been well-received by guests. The hotel provides ample and convenient parking spaces, including several spots right in front of the property. Guests have appreciated the ease of parking with many noting that there is plenty of free parking available around the hotel area. In addition, there are parking spots directly across the street, ensuring that those arriving by car can find a space without hassle.
While the hotel does not have private or secure parking, the availability of external, public parking areas has generally been sufficient and convenient for visitors. Despite a few mentions of having to park on the street, most reviews reflect satisfaction with the parking arrangements, highlighting the convenience and accessibility of parking options at XscapeTulum.
XscapeTulum shines as a family-friendly haven in the heart of Tulum. The hotel garners positive feedback for its suitability for families, especially those with young children. Guests appreciate the warm and welcoming atmosphere, emphasizing the friendly and accommodating staff who go out of their way to ensure a comforting stay.
Families find the environment safe and secure, allowing kids to roam and play freely, particularly around the pool and the garden areas. The atmosphere is often described as peaceful and home-like, contributing to a relaxing family vacation. The availability of family suites and well-equipped rooms with kitchenettes adds to the convenience, making it easy to prepare morning coffee and snacks for the children.
XscapeTulum's family-friendly amenities and the tranquility of its setting make it a preferred choice for family holidays. The hotel’s central location in Tulum and the great value provided by the helpful staff contribute to its appeal. The presence of child-friendly amenities, such as grassy play areas and a generally welcoming environment for kids, ensures that little ones are entertained and safe.
However, some guests note the lack of high chairs and other specific children’s amenities, indicating room for improvement in catering to very young children. Despite this, the overall sentiment points to XscapeTulum being a great option for family stays, perfect for a quiet, peaceful and enjoyable family getaway.
XscapeTulum consistently impresses guests with its excellent facilities and exceptional value for money. Visitors often remark on the hotel's beautiful design and well-maintained rooms, which offer both luxury and comfort. The staff receive high praise for being welcoming, kind and attentive, contributing to an overall exceptional experience. Guests find the hotel excellent for a Tulum four-star with many saying it 'feels like a four-star retreat' despite some opinions that it may not fully meet European four-star standards.
The hotel's amenities, including a beautiful garden and pool area, contribute to a fantastic stay with many guests appreciating the clean, stylish and spacious rooms. The reasonable price combined with high-quality services and facilities results in a superb experience, making it an excellent value for money. The delicious food and attentive service further enhance the stay with the majority of guests having only positive things to say.
Overall, XscapeTulum stands out as a very nice and comfortable hotel that offers a good value for money, making it a worthy choice for travelers seeking a memorable stay in Tulum.
The guest reviews of XscapeTulum paint a mixed picture regarding the jacuzzi and hot tub facilities. The presence of private hot tubs and jacuzzis on terraces and in rooms is a highlighted feature with some guests noting the unique and enjoyable experience they offer. Phrases such as "nice jacuzzi on the terrace" and "private hot tubs are cool" suggest that when functioning properly, these amenities add a special touch to the stay.
However, many guests encountered significant issues with the hot tubs and jacuzzis. Recurring problems include cold water in the tubs with multiple reviews mentioning that the jacuzzi isn't heated or takes a very long time to heat up. There are also mentions of cleanliness issues with descriptions of dirty hot tubs and even a tub full of leaves. Some guests found empty jacuzzis on arrival or ones that didn't work properly throughout their stay. The design also posed challenges for some with "high-sided jacuzzis" making entry difficult.
Despite these issues, certain reviews still point out that the overall room and terrace settings, accompanied by the presence of these features, can still provide a pleasurable experience, especially if the issues are addressed. It's clear that while the concept of having private hot tub and jacuzzi facilities in the rooms is appealing, the execution and maintenance need improvement to meet guests' expectations fully.
Nestled in a lush garden, the outdoor pool at XscapeTulum has garnered praise for its serene and inviting atmosphere. The tropical pool area is well-maintained and brightly lit, offering a perfect spot for relaxation. Guests appreciate the spacious and clean pool, highlighting its convenient hours that allow for evening swims. The setting is particularly scenic with the pool often described as a peaceful oasis surrounded by trees.
The pool's design, pleasantly situated at the center of the garden, provides a beautiful backdrop for lounging and unwinding. It's also noted for being a refreshing spot to cool off, despite occasional comments about its temperature and lack of shade. The quality and maintenance of the pool receive consistent commendations, enhancing the overall guest experience.
With a rooftop pool option and private outdoor baths, XscapeTulum offers versatile water features that cater to different preferences. The outdoor garden area and chill-out spots further complement the pool, creating a comprehensive and delightful outdoor environment. Plus, the convenience of having a bar/restaurant serving poolside drinks adds to the enjoyable experience.
Whether enjoying a leisurely swim or simply relaxing by the poolside, guests find the outdoor pool at XscapeTulum to be a highlight of their stay, contributing to their memorable and pleasant visit.
XscapeTulum stands out as an enchanting destination for honeymooners looking to celebrate their love in a captivating setting. The hotel has been praised for its charming and romantic ambiance, making it an ideal place for a honeymoon retreat. Guests frequently commend the romantic setting of the hotel, enhanced by private jacuzzi rooms that provide a perfect space for relaxation and intimate moments.
The honeymoon suites are particularly highlighted for their beauty and suitability for newlyweds. Many reviewers describe their stays as perfect honeymoon experiences with a delightful honeymoon atmosphere that permeates the hotel. The picturesque garden adds to the charm, creating a serene and honeymoon-worthy environment.
Although some guests noted a lack of special honeymoon decorations in certain deluxe categories, the overall experience at XscapeTulum still makes it a top choice for romantic getaways, including engagements. The location's allure and the hotel's romantic vibe make it a highly recommended destination for spending a memorable honeymoon.
Whether enjoying drinks by the private jacuzzi or simply relaxing in the romantic oasis, XscapeTulum promises a great honeymoon experience with sweet deals and a perfect setting for celebrating love.
XscapeTulum is an exquisite boutique hotel that captivates guests with its meticulously designed ambiance and specific suite arrangements. The hotel boasts a strong visual appeal that harmonizes perfectly with its rustic chic and Boho-Chic style, making it a cozy and intimate retreat in the middle of the city.
The personalized service adds to the charm of this beautifully decorated hotel, reminiscent of old-world allure. Guests have praised the hotel for being a small oasis with a trendy, contemporary vibe. Its facilities are well maintained, ensuring a very clean, neat and tidy environment that enhances the overall experience.
Located conveniently close to practical shops and easy to access, the hotel also includes G entrance, which is perfect for pizza lovers. Despite some small rooms, the place offers excellent value for money, positioning itself as a great choice compared to other hotels in the area.
Overall, XscapeTulum is a romantic and stylish boutique resort that delivers great value and stands out as a jewel among accommodations, making it a unique and magical place to stay.
Nestled in a charming location, XscapeTulum exudes romance and tranquility, making it an ideal spot for couples seeking a serene getaway. Guests have consistently highlighted the jungle vibes and luxurious, partner-friendly environment. The hotel blends a romantic ambiance with nature elements, providing a perfect backdrop for a romantic escape.
The lush garden and shaded terrace offer cozy spots for relaxation, while the spacious rooms and private jacuzzi add a touch of luxury to the stay. The absence of a TV and the remote location further amplify the calming, super zen vibe, making it a true oasis in town.
Guests rave about the romantic atmosphere, from the beautifully configured rooms, ideal for honeymooners, to the romantically set pool area. The enchanting atmosphere, combined with the spectacular courtyard and various romantic spots around the property, ensures a memorable stay for couples.
The helpful staff enhances the experience, frequently going the extra mile to make occasions like honeymoons and birthdays special. The surrounding area features romantic dining options, adding to the overall romantic experience. Despite a few minor inconveniences such as the lack of a long mirror, the overall sentiment remains one of satisfaction and romantic enjoyment. XscapeTulum stands out as a lovely, romantic haven perfect for couples looking to unwind and connect.
Location Show Map
Location
For those who prefer cycling, bike rentals are available directly from the hotel, adding to the convenience. XscapeTulum is situated in a central yet tranquil area, offering a serene retreat from the hustle and bustle of the city while still being close to essential services and lively spots. Guests have remarked on the hotel's beautiful facilities, lush green surroundings and relaxing ambiance, providing a comfortable oasis within the city.
Despite being slightly removed from the beach, the hotel's location along the road to Tulum Beach offers easy access to the coastline via a short drive. The property also benefits from a nearby 7-Eleven and other local shops, ensuring guests have everything they need within walking distance. While some reviews noted sporadic footpaths and the need for a car for certain excursions, the overall consensus is that XscapeTulum offers a well-balanced location for enjoying both the vibrant town and serene relaxation.
Breakfast
The restaurant's ambiance, complete with a nice garden and pool view, adds to the overall positive dining experience. Patrons appreciate the reasonable prices for the quality of the food, although some noted that the continental breakfast lacked fresh fruit and described it as basic. Despite these minor criticisms, the extensive and tasty breakfast offerings are a notable highlight for many guests.
Several reviews mention that breakfast is not included in the room rate but can be purchased separately at a reasonable cost. Service at breakfast has mixed reviews; while some guests found it slow, the quality and taste of the food consistently receive high marks. Overall, Casa Mia's breakfast seems to satisfy a broad range of preferences with its varied and flavorful offerings.
Dinner
The restaurant is not only noted for its delicious food but also for its inviting and cozy atmosphere. Guests have lauded the restaurant's convenience, quality and reasonable pricing, further enhanced by friendly and attentive staff. The establishment also offers a bar with good quality drinks and a daily happy hour, making it a perfect spot to unwind.
There's a strong emphasis on the freshness and local sourcing of ingredients, which enhances the overall dining experience. Many have described the restaurant as one of the best in Tulum, citing particularly noteworthy dishes and beautiful food presentations. The excellent service extends to both the dining area and the poolside, where guests can enjoy continuous food and drink service.
Whether for breakfast, lunch or dinner, the restaurant at XscapeTulum satisfies with its top-notch cuisine and welcoming environment, making it a highlight of the guest experience at the hotel.
Rooms
The spaciousness of the rooms is a recurring highlight with mentions of large beds and ample storage space. Guests also enjoyed peaceful views of the pool and garden from private balconies. Rooms are cleaned daily, keeping them pristine. The cleanliness extends to the bathrooms, which are described as large, modern and well-maintained.
However, it's worth noting some minor inconveniences mentioned by guests, such as occasional noise, humidity and limited lighting from small windows. Additionally, there were a few comments on outdated decor and lacking kitchen or bathroom supplies. Despite these points, the overall sentiment is one of satisfaction with guests appreciating the comfort, design and functionality of the rooms. The hotel staff’s hospitality also contributes positively to the guest experience.
Beds
However, the feedback is not uniformly favorable. Several guests found the beds too hard for their liking, while others mentioned small bed sizes that felt inadequate for two people. The sofa beds received particularly poor reviews, frequently described as uncomfortable or appropriate only for children. Additionally, the pillows were often cited as being too hard or even lumpy, which detracted from the overall comfort.
Despite the mixed reviews on bed and pillow comfort, many guests did mention the beds being clean and well-maintained. Overall, it seems that while XscapeTulum succeeds in providing large and stylish beds, it might benefit from addressing concerns about mattress firmness and pillow quality to improve guest satisfaction.
Cleanliness
Despite the overwhelmingly positive feedback on cleanliness, some guests did note isolated issues such as dusty bathrooms, inadequately cleaned floors and occasional lapses in comprehensive cleaning, including some instances of stained sheets and superficial room cleaning. These minor details, however, seem to be exceptions rather than the rule, as the majority of guests found the rooms and facilities to be in excellent order.
In addition to cleanliness, the hotel offers good value for its price with beautiful and comfortable accommodations that guests found to be very welcoming. The friendly staff also add to the positive experience, ensuring that needs and requests are promptly attended to.
Overall, XscapeTulum earns high marks for cleanliness and maintenance, making it a reliable choice for travelers seeking a tidy and well-kept lodging option in Tulum.
Staff
Housekeeping and restaurant staff also receive high commendation for their professionalism and kindness, always ensuring a pleasant dining experience and maintaining cleanliness throughout the hotel. The staff's proficiency in English is another appreciated quality, making communication smooth and easy for international visitors.
In cases where the hotel couldn't assist with specific requests, the overall dedication and positive attitude of the staff still left a favorable impression. The collective efforts of the team create a cozy and welcoming atmosphere, making guests feel at home and ensuring they enjoy their stay despite any occasional hiccups.
The consistent positive feedback about the staff's superb service, responsiveness and cheerful demeanor underscores why so many guests look forward to returning to XscapeTulum.
Wi-Fi
However, the situation inside the rooms is inconsistent. Several guests reported weak, unstable or practically non-existent WiFi in their rooms. Connectivity seems particularly problematic the farther the room is from the main reception area. Additionally, WiFi could be described as spotty, slow or intermittent and in some cases, the connection was so poor it deterred guests from being able to work. There were also mentions of the WiFi being practically unusable on some occasions with full outages occasionally occurring.
Overall, while the WiFi at XscapeTulum shines in communal areas, especially near reception, it struggles in individual rooms, making it less ideal for those needing robust internet access in their private spaces.
Pool
Guests find the pool area to be very well designed, spacious and clean, making it a popular spot for relaxation. Specific mentions of a "wonderfully maintained" pool and a "pleasant swimming experience" underscore the hotel's commitment to upkeep. The pool's "pleasant" and "relaxing" ambiance is frequently praised, making it an ideal place to unwind with amenities such as a poolside bar offering happy hours.
However, there are a few mentions of minor issues such as the pool getting dusty at times or being not entirely crystal clean. Despite these occasional drawbacks, most guests describe the pool as a highlight of their stay, referring to it as "spectacular,” "superb," and a "delight to submerge in."
In summary, XscapeTulum's pool area stands out as a major attraction, providing a serene and enjoyable environment complemented by beautiful surroundings and excellent maintenance. Whether it's for a relaxing dip or lounging in the sun, the pool offers a delightful experience for all visitors.
Parking
While the hotel does not have private or secure parking, the availability of external, public parking areas has generally been sufficient and convenient for visitors. Despite a few mentions of having to park on the street, most reviews reflect satisfaction with the parking arrangements, highlighting the convenience and accessibility of parking options at XscapeTulum.
Family
Families find the environment safe and secure, allowing kids to roam and play freely, particularly around the pool and the garden areas. The atmosphere is often described as peaceful and home-like, contributing to a relaxing family vacation. The availability of family suites and well-equipped rooms with kitchenettes adds to the convenience, making it easy to prepare morning coffee and snacks for the children.
XscapeTulum's family-friendly amenities and the tranquility of its setting make it a preferred choice for family holidays. The hotel’s central location in Tulum and the great value provided by the helpful staff contribute to its appeal. The presence of child-friendly amenities, such as grassy play areas and a generally welcoming environment for kids, ensures that little ones are entertained and safe.
However, some guests note the lack of high chairs and other specific children’s amenities, indicating room for improvement in catering to very young children. Despite this, the overall sentiment points to XscapeTulum being a great option for family stays, perfect for a quiet, peaceful and enjoyable family getaway.
4 Star
The hotel's amenities, including a beautiful garden and pool area, contribute to a fantastic stay with many guests appreciating the clean, stylish and spacious rooms. The reasonable price combined with high-quality services and facilities results in a superb experience, making it an excellent value for money. The delicious food and attentive service further enhance the stay with the majority of guests having only positive things to say.
Overall, XscapeTulum stands out as a very nice and comfortable hotel that offers a good value for money, making it a worthy choice for travelers seeking a memorable stay in Tulum.
Rooms with Jacuzzi / Hot-Tub
However, many guests encountered significant issues with the hot tubs and jacuzzis. Recurring problems include cold water in the tubs with multiple reviews mentioning that the jacuzzi isn't heated or takes a very long time to heat up. There are also mentions of cleanliness issues with descriptions of dirty hot tubs and even a tub full of leaves. Some guests found empty jacuzzis on arrival or ones that didn't work properly throughout their stay. The design also posed challenges for some with "high-sided jacuzzis" making entry difficult.
Despite these issues, certain reviews still point out that the overall room and terrace settings, accompanied by the presence of these features, can still provide a pleasurable experience, especially if the issues are addressed. It's clear that while the concept of having private hot tub and jacuzzi facilities in the rooms is appealing, the execution and maintenance need improvement to meet guests' expectations fully.
Outdoor Pool
The pool's design, pleasantly situated at the center of the garden, provides a beautiful backdrop for lounging and unwinding. It's also noted for being a refreshing spot to cool off, despite occasional comments about its temperature and lack of shade. The quality and maintenance of the pool receive consistent commendations, enhancing the overall guest experience.
With a rooftop pool option and private outdoor baths, XscapeTulum offers versatile water features that cater to different preferences. The outdoor garden area and chill-out spots further complement the pool, creating a comprehensive and delightful outdoor environment. Plus, the convenience of having a bar/restaurant serving poolside drinks adds to the enjoyable experience.
Whether enjoying a leisurely swim or simply relaxing by the poolside, guests find the outdoor pool at XscapeTulum to be a highlight of their stay, contributing to their memorable and pleasant visit.
Honeymoon
The honeymoon suites are particularly highlighted for their beauty and suitability for newlyweds. Many reviewers describe their stays as perfect honeymoon experiences with a delightful honeymoon atmosphere that permeates the hotel. The picturesque garden adds to the charm, creating a serene and honeymoon-worthy environment.
Although some guests noted a lack of special honeymoon decorations in certain deluxe categories, the overall experience at XscapeTulum still makes it a top choice for romantic getaways, including engagements. The location's allure and the hotel's romantic vibe make it a highly recommended destination for spending a memorable honeymoon.
Whether enjoying drinks by the private jacuzzi or simply relaxing in the romantic oasis, XscapeTulum promises a great honeymoon experience with sweet deals and a perfect setting for celebrating love.
Boutique-Style
The personalized service adds to the charm of this beautifully decorated hotel, reminiscent of old-world allure. Guests have praised the hotel for being a small oasis with a trendy, contemporary vibe. Its facilities are well maintained, ensuring a very clean, neat and tidy environment that enhances the overall experience.
Located conveniently close to practical shops and easy to access, the hotel also includes G entrance, which is perfect for pizza lovers. Despite some small rooms, the place offers excellent value for money, positioning itself as a great choice compared to other hotels in the area.
Overall, XscapeTulum is a romantic and stylish boutique resort that delivers great value and stands out as a jewel among accommodations, making it a unique and magical place to stay.
Romantic
The lush garden and shaded terrace offer cozy spots for relaxation, while the spacious rooms and private jacuzzi add a touch of luxury to the stay. The absence of a TV and the remote location further amplify the calming, super zen vibe, making it a true oasis in town.
Guests rave about the romantic atmosphere, from the beautifully configured rooms, ideal for honeymooners, to the romantically set pool area. The enchanting atmosphere, combined with the spectacular courtyard and various romantic spots around the property, ensures a memorable stay for couples.
The helpful staff enhances the experience, frequently going the extra mile to make occasions like honeymoons and birthdays special. The surrounding area features romantic dining options, adding to the overall romantic experience. Despite a few minor inconveniences such as the lack of a long mirror, the overall sentiment remains one of satisfaction and romantic enjoyment. XscapeTulum stands out as a lovely, romantic haven perfect for couples looking to unwind and connect.
Yes, XscapeTulum has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at XscapeTulum.
No, XscapeTulum doesn't allow dogs.
No, parking facilities aren't available at XscapeTulum.
No, XscapeTulum doesn't have a gym.
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