Accessible HotelThis hotel offers wheelchair accessible and ADA compliant guest rooms with accessible door locks, grab bars, tall toilets, adequate turning space, handheld showers, and handrails. The property has elevators and accessible routes from the public entrance to various facilities including the business center, fitness center, and restaurants.
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Summary of reviews related to the 'Accessible' categoryCrowne Plaza Plymouth, an IHG Hotel, offers a generally positive experience for guests with disabilities with several accessibility features and facilities receiving commendation. Many guests appreciated that the hotel is easily accessible and conveniently located, making leisure and shopping trips manageable. Accessibility is a strong point, as the hotel features rooms and bathrooms that cater to wheelchair users with accessible showers and taps being particularly noted.
Disabled parking spaces are conveniently located right by the lift, although there were some complaints about the limited number of these spaces. Most accessible rooms are positioned on the ground floor, facilitating easy entry and movement around the hotel.
However, there were consistent mentions of issues with the lifts, such as long wait times and periods where only one lift was functioning or none at all. The lack of a lift directly from the car park also posed challenges for some guests.
Despite a few drawbacks, like views of a brick wall or noise from air vents, the overall sentiment from guests highlighted the hotel's effort to provide a comfortable and accessible environment. With clean, friendly and inviting surroundings, the hotel aims to ensure a pleasant stay for all its guests, though ongoing improvements regarding the lifts and parking facilities could enhance the experience further.
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