The staff at Dupa Ubud are truly exceptional according to guest reviews. They are described as incredibly friendly, helpful and accommodating, treating guests like family. The owner, Wayan, is particularly praised for his warm welcome and helpfulness, while staff members like Arya and Kadek are specifically mentioned for their kindness and attentiveness. Guests appreciate the personal touch, such as the owner personally greeting guests or offering tickets to a Balinese dance performance. The staff is also commended for their problem-solving skills and motivation, always taking the time to make sure guests are comfortable. Overall, the staff at Dupa Ubud receives high praise and is a reason guests come back to stay.