5-Star HotelEnjoy Viña Del Mar is a 5-star hotel featuring a casino, a rooftop wellness spa, and luxurious accommodations. It is located near the beach and convention centers, offering splendid views of the ocean from some rooms. The hotel provides a free buffet breakfast and has a lounge bar.
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Summary of reviews related to the '5 Star' categoryLocated in the scenic Viña Del Mar, Enjoy Viña Del Mar receives mixed reviews regarding its five-star rating with some guests affirming it achieves this level of service, while others find it lacking. The hotel's facilities and services have drawn both praise and criticism with some highlighting the luxurious atmosphere and quality breakfast, yet others noting issues like old machinery, unstable elevators and a lack of affordability.
Guests have noted that certain amenities, such as omelettes at breakfast, come with additional charges, which has led to disappointment given its five-star billing. There are comments on the overall maintenance, suggesting it requires some attention. Furthermore, the variety of activities included in the stay is limited, impacting the value for money aspect.
Despite the luxurious tag, some guests feel the hotel does not quite measure up to other five-star properties in the area and is extremely expensive for the services provided. The opinion on the price-quality ratio leans towards unfavorable, raising expectations for more inclusive offerings in line with other high-end hotels.
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