Smarana Hanoi Heritage - Hotel and Retreats stands out as a sanctuary of tranquility, elegance and exceptional service in Hanoi. Its serene location in a peaceful business district provides a quiet escape from the bustling city center, offering guests privacy and beautiful views. Although slightly removed from the main tourist attractions, a complimentary shuttle service ensures easy access to Hanoi's vibrant areas. The hotel’s aesthetic appeal and beautifully designed spaces further enhance the serene ambiance.
Guests consistently praise the remarkable breakfast experience, served a la carte on the rooftop restaurant, which combines exceptional service with an exquisite variety of Eastern and Western dishes. The personalized, freshly prepared meals, along with standout items like beef pho, leave a lasting impression. Dinner offerings at the on-site restaurant, Le Carpe, are equally lauded. With meticulous service and delectable dishes such as lamb shank, evenings become a delightful feast for the senses. While the menu variety could improve, the stunning presentation and ambiance receive high marks.
The rooms at Smarana Hanoi Heritage are another highlight, described as tastefully furnished, impeccably clean and extremely comfortable. High-quality decor, comfortable beds and thoughtful amenities ensure a restful and enjoyable stay. The well-insulated rooms offer a quiet retreat with beautiful views and ample natural light, making them a harmonious blend of comfort, style and convenience.
Cleanliness throughout the hotel is impeccable with reviewers frequently noting the spotless and well-maintained condition of both rooms and common areas. The staff's exceptional service is a cornerstone of the guest experience. Frequently described as friendly, helpful and professional, the team goes above and beyond to ensure a memorable stay. Their proficiency in English and genuine enthusiasm contribute to a welcoming atmosphere.
The hotel's spa also receives high praise for its affordability and quality, offering a range of outstanding treatments in a heavenly and well-maintained environment. The proficiency of the therapists ensures a deeply relaxing experience, making the spa a highly acclaimed feature despite the hotel's distance from the old city.
The luxurious beds with high-quality linens and comfortable pillows contribute significantly to guests' sleep quality. This, along with the hotel's attention to detail, elevates the overall ambiance and comfort of the rooms.
Smarana Hanoi Heritage is often described as meeting five-star standards with meticulous attention to detail and exceptional service comparable to renowned international hotels. The unique design inspired by Vietnamese artistry adds cultural richness, enhancing the luxurious experience. Overall, Smarana Hanoi Heritage - Hotel and Retreats is a hidden gem in Hanoi, offering a luxurious and serene retreat with impeccable service and thoughtful amenities, making it a highly recommended choice for discerning travelers.
The 22Land Residence Hotel & Spa Ha Noi receives high commendations for various aspects of its service and amenities. The hotel is strategically located in an accessible area, providing easy proximity to urban amenities, the old town district and the airport. However, its distance from Hanoi's central tourist spots and cultural landmarks means it is more suited to those seeking convenience and easy airport access rather than an immersive experience in Hanoi’s vibrant street life.
Guests are generally satisfied with the breakfast, which features a mix of Vietnamese and Western dishes and a hearty buffet. Despite occasional critiques regarding variety and organization, the breakfast is mostly considered delicious and offers good value for money. Dinner receives mixed reviews with the quality of the food being praised, but the limited menu, small portions and occasional inconvenience such as the restaurant being closed, were points of contention.
The rooms at the hotel receive high praise for being clean, spacious and modern with well-appointed amenities and effective soundproofing in certain areas. However, some minor issues were noted, including smaller standard rooms and occasional noise or mold problems. Cleanliness in general is highly regarded with the hotel maintaining a consistently high standard of daily cleaning, although there are sporadic lapses in specific areas like the pool, gym or occasional housekeeping oversights.
Staff at the hotel are frequently praised for their friendliness and helpfulness, making significant contributions to the comfort and enjoyment of the guests' stays. Despite a few mentions of unprofessional behavior by some cleaning staff, the overall guest experience is enhanced by the staff’s enthusiastic and supportive demeanor.
Wi-Fi at the hotel gets mixed reviews with many guests appreciating the high-speed and reliable internet. However, there are reports of unstable connections, particularly on higher floors and outdoor areas, which may be a concern for those needing a robust connection for work.
The hotel's spa is a notable feature, offering relaxing and enjoyable services like in-room massages and access to facilities such as the sauna and rooftop pool. Although there were some issues with the availability and cleanliness of the spa facilities, guests generally found it a relaxing experience.
The gym is considered small but adequately equipped for a decent workout with newer facilities enhancing the experience despite some outdated machines. The rooftop pool also receives mixed reactions; many enjoyed its cleanliness and panoramic views, although some found it small and occasionally not well-maintained.
Families visiting the hotel appreciate the family-friendly environment with staff making every effort to ensure comfort and willingness to assist, including offering free room upgrades when traveling with children.
Finally, the beds at the hotel are generally considered very comfortable and luxurious with guests particularly praising the king-sized options and clean, soft linens. This contributes significantly to the hotel’s reputation for comfort and relaxation.
Overall, the 22Land Residence Hotel & Spa Ha Noi offers a generally positive experience with clean, modern rooms, helpful staff and a variety of convenient amenities, although there are a few areas where improvements could be made.
22Land Residence Hotel & Spa Hanoi receives largely positive reviews from guests, with commendations across several aspects of their stay. The hotel is conveniently located for those who prefer a quieter atmosphere while still being within reasonable distance to key attractions like Hanoi’s Old Quarter and the airport. The setting offers tranquility, although some guests noted it is not ideal for walking to dining or entertainment venues, and there can be occasional noise due to proximity to a major junction.
Guests frequently praise the hotel's breakfast offerings, citing a rich and varied buffet that caters to both local and international palates. Although some critiques point to issues with empty plates or the presence of ants, on the whole, the breakfast is appreciated for its diversity and deliciousness, often described as among the best in Hanoi.
The rooms are a highlight, consistently described as spacious, comfortable, and modern, with new, stylish furniture. The cleanliness of the rooms and amenities such as air conditioning and a mini bar contribute to a satisfying stay. A few guests mentioned issues with room lighting due to lack of windows and occasional noise, but these are minor concerns in predominantly positive reviews.
Cleanliness is generally regarded as a strong point, with particular note made of the clean dining areas, bathrooms, and linens. While there are isolated reports of overlooked areas, such as dust or mold, overall hygiene standards are satisfactory.
The staff at 22Land Residence Hotel & Spa Hanoi earn high praise for their professionalism and friendliness. With their effective communication skills, especially in English, and their willingness to exceed guest expectations, the staff significantly enhances the welcoming atmosphere of the hotel.
The rooftop pool receives favorable remarks for its cleanliness and remarkable views, providing guests a pleasant spot to unwind. Some suggest improvements could be made with more loungers and a better bar service, but these do not overshadow the positive impact of the pool and other amenities like the sauna and gym, which are valued additions to the hotel experience.
Collectively, 22Land Residence Hotel & Spa Hanoi is recognized for its good value, providing a comfortable, well-serviced stay at a reasonable price, appealing particularly to budget-conscious travelers seeking both tranquility and accessibility.