4-Star HotelSummary of reviews related to the '4 Star' categoryNeo Hotel presents a mixed experience for travelers seeking the comfort and standards typically associated with a four-star establishment. The real highlight of the hotel is its exceptional staff, who are consistently praised for their attentiveness and ability to assist guests during difficult situations. Many visitors appreciate the hotel's proximity to Milan and Lake Como, offering a quiet and convenient base for exploration.
However, several aspects of the hotel do not align with the anticipated four-star rating. Guests note that the rooms and general cleanliness could benefit from improvement, as they often fall short of expectations. The breakfast offerings are frequently mentioned as insufficient, with limited choices that do not cater adequately to dietary intolerances or savory preferences. Furthermore, some amenities, such as the hairdryer, are described as below standard.
Overall, while Neo Hotel offers good quality service and a strategic location, it struggles in certain areas such as room maintenance and meal variety, leading to a somewhat inconsistent experience regarding its four-star status.
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