4-Star HotelLocated on the banks of the Saône River, this hotel offers panoramic river views and a convenient location near the Confluence shopping center. It features a terrace and a bar, providing opportunities for relaxation and enjoyment. The hotel is well-suited for both leisure and business travelers.
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Summary of reviews related to the '4 Star' categoryLocated in a central and quiet area, Novotel Lyon Confluence is often mentioned as a modern and luxurious establishment, especially in terms of its overall ambiance. The hotel is considered comfortable and, some argue, offers a good value for money proposition.
However, opinions on its four-star rating are notably mixed. There are instances where guests found the hotel deserving of its four-star classification, highlighting its luxurious feel and quality service. Yet, several reviews point out multiple areas where the hotel falls short of four-star standards. These recurring issues include cleanliness concerns, such as unclean rooms, stains on carpets and candy found on floors. Hygiene and housekeeping evidently need attention to meet the expectations for a four-star establishment.
The breakfast service also garnered criticism with descriptions ranging from basic to shameful for a hotel of this rating. Additionally, some guests reported that the extra beds were of very poor quality and the staff was perceived as unfriendly and inefficient.
Overall, while some guests had a satisfying experience and felt the hotel reached the four-star benchmark, many others felt that the services and facilities didn’t live up to the rating, leaving the impression that Novotel Lyon Confluence falls short of its claimed four-star status.
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