4-Star HotelThis hotel is situated in a historic building and offers a convenient location near the Perrache train station. It provides comfortable accommodations and easy access to Lyon's attractions. The hotel blends historic charm with modern amenities.
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Summary of reviews related to the '4 Star' categoryMercure Lyon Centre Château Perrache seems to struggle with maintaining the standards expected of a four-star establishment. Many guests have expressed disappointment with the hotel's overall service quality, noting that it falls short of four-star expectations. The hotel appears outdated and some elements could use refurbishment, particularly the exteriors and facade. The dining experiences, while set in a beautiful and elegant dining room, did not meet the high standards anticipated from a four-star property and breakfast was frequently highlighted as subpar for this category. Room furnishings and dimensions also garnered criticism for not aligning with a four-star rating and the beds did not meet comfort expectations either.
On a positive note, some reviews acknowledged high-class amenities and an elegant setting, contributing to a prestigious atmosphere. Yet, these aspects were overshadowed by consistent feedback on poor service and lacking amenities. Guests expected more from a four-star hotel, especially in terms of attentive service and quality offerings matching its advertised rating. Overall, while the hotel boasts some attributes of a four-star establishment, it requires significant improvements to meet guests' expectations fully.
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