NOVI Resort
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Summary of reviewsNOVI Resort in Visby is an appealing choice for travelers, praised primarily for its excellent location, scenic views and family-friendly environment. Situated right by the sea and near the charming old town of Visby, it offers guests both natural beauty and convenient access to local attractions. The beachfront setting includes a coastal path, ideal for relaxing walks, cycling or a morning swim. Guests appreciate the serene and romantic atmosphere, spacious rooms with sea views and modern, well-kept facilities.
The breakfast experience at NOVI Resort is generally positive with guests enjoying a varied and generous buffet that caters to different dietary needs. The breakfast terrace, offering spectacular ocean views, adds to the pleasant dining experience. While a few guests noted organizational issues and occasional chaos, the majority found the breakfast to be a highlight of their stay.
Dinner at the resort receives mixed reviews. While the restaurant's limited operating days were a downside for some, those who dined there praised the food quality and service. Memorable dining experiences were noted, especially for events like Easter Sunday dinner, complemented by friendly staff and a pleasant atmosphere. However, some guests felt the prices were high for the quality and vegetarian options were limited.
The resort's accommodations, including rooms, bungalows and apartments, are frequently lauded for their spaciousness, cleanliness and modern amenities. Guests enjoy the tranquil surroundings and ocean views, making it a great option for families and long stays. Despite occasional maintenance issues, such as minor wear and tear, the overall ambiance remains positive.
Cleanliness at NOVI Resort is generally good with many guests finding the rooms and public areas clean and fresh. However, some inconsistencies in room cleaning practices and occasional reports of dust and pests highlight areas for improvement. Better scheduling and more thorough cleaning could enhance guest satisfaction.
The staff at NOVI Resort receives high praise for their friendliness and helpfulness, particularly the reception and restaurant teams. Most guests felt well-attended to, though a few encountered less than professional behavior from some staff members, indicating a need for consistent training.
WiFi at the resort is generally reliable and good with most guests finding it stable and sufficient for basic internet use. However, coverage and speed issues were noted by some, indicating a need for improvement in certain areas.
The gym facilities are well-received for their modern equipment and spaciousness, although some guests suggested a refresh and better-maintained equipment would enhance the experience.
The pool area is a highlight for many with both indoor and outdoor options and amenities like heated pools and kids' pools. The clean, spacious environment and comfortable sun loungers make it a perfect spot for families to relax. However, pool opening times and occasional messiness were minor issues for some guests.
Parking at NOVI Resort is convenient and ample with many appreciating the presence of EV charging points. However, the parking fee was a point of contention for some and occasional difficulties in finding available spots were noted.
Overall, NOVI Resort stands out as a family-friendly, beautifully located destination with modern amenities and generally attentive service. While there are areas for improvement, particularly with dining options and cleanliness consistency, the positive aspects make it a desirable choice for a relaxing and enjoyable stay.
Categories
The breakfast experience at NOVI Resort is generally positive with guests enjoying a varied and generous buffet that caters to different dietary needs. The breakfast terrace, offering spectacular ocean views, adds to the pleasant dining experience. While a few guests noted organizational issues and occasional chaos, the majority found the breakfast to be a highlight of their stay.
Dinner at the resort receives mixed reviews. While the restaurant's limited operating days were a downside for some, those who dined there praised the food quality and service. Memorable dining experiences were noted, especially for events like Easter Sunday dinner, complemented by friendly staff and a pleasant atmosphere. However, some guests felt the prices were high for the quality and vegetarian options were limited.
The resort's accommodations, including rooms, bungalows and apartments, are frequently lauded for their spaciousness, cleanliness and modern amenities. Guests enjoy the tranquil surroundings and ocean views, making it a great option for families and long stays. Despite occasional maintenance issues, such as minor wear and tear, the overall ambiance remains positive.
Cleanliness at NOVI Resort is generally good with many guests finding the rooms and public areas clean and fresh. However, some inconsistencies in room cleaning practices and occasional reports of dust and pests highlight areas for improvement. Better scheduling and more thorough cleaning could enhance guest satisfaction.
The staff at NOVI Resort receives high praise for their friendliness and helpfulness, particularly the reception and restaurant teams. Most guests felt well-attended to, though a few encountered less than professional behavior from some staff members, indicating a need for consistent training.
WiFi at the resort is generally reliable and good with most guests finding it stable and sufficient for basic internet use. However, coverage and speed issues were noted by some, indicating a need for improvement in certain areas.
The gym facilities are well-received for their modern equipment and spaciousness, although some guests suggested a refresh and better-maintained equipment would enhance the experience.
The pool area is a highlight for many with both indoor and outdoor options and amenities like heated pools and kids' pools. The clean, spacious environment and comfortable sun loungers make it a perfect spot for families to relax. However, pool opening times and occasional messiness were minor issues for some guests.
Parking at NOVI Resort is convenient and ample with many appreciating the presence of EV charging points. However, the parking fee was a point of contention for some and occasional difficulties in finding available spots were noted.
Overall, NOVI Resort stands out as a family-friendly, beautifully located destination with modern amenities and generally attentive service. While there are areas for improvement, particularly with dining options and cleanliness consistency, the positive aspects make it a desirable choice for a relaxing and enjoyable stay.
Luxury Hotel
NOVI Resort is a 4-star property located by Norderstrand Beach, offering a modern resort experience with designer furniture. It features private patios or balconies with Baltic Sea views, an outdoor pool, a large terrace, and a summer restaurant with sea views and a Beach Club.
Hotel for Honeymoon
This resort is nestled in a picturesque setting, ideal for a romantic escape. It offers breathtaking views and spectacular sunset vistas from its rooms and terrace.
Family Friendly Hotel
Located by Norderstrand Beach, it offers an outdoor pool and a large terrace. The resort is right in front of the beach and a walking distance from the city center, making it convenient for families.
Hotel with Swimming Pool
Located by Norderstrand Beach, this resort offers both indoor and outdoor pools. The pool area is spacious and family-friendly, featuring warm water, a kids' pool, and a hot tub, along with comfortable sun loungers.
Heated Pool Outdoor Pool
Accessible Hotel
This hotel is listed as having accessible or disabled facilities.
Hotel with Gym
This resort offers both an indoor and an outdoor gym, along with running trails. The indoor gym is open from 07:00 to 21:00.
Hotel with EV Charging Stations
This resort offers an electric vehicle charger. Guests should call the lodge to check details. It also features a heated swimming pool.
4-Star Hotel
This resort offers great value with its range of amenities and comfortable accommodations. It provides a relaxing environment with various facilities to enhance your stay. The location is convenient, offering easy access to local attractions.
Hotel with Outdoor Pool
This resort features a cascade complex of heated outdoor pools, including an upper pool for swimming and a lower pool with hydro-massages. Guests can enjoy an in-pool cocktail bar and dedicated children's pools with slides and playing elements.
Romantic Hotel
Hotel with Heated Pool
Guest Reviews
NOVI Resort in Visby boasts a fantastic location that has garnered widespread praise from its guests. Positioned right by the sea, the resort offers stunning ocean views, creating a serene and picturesque environment for visitors. Its proximity to Visby with many highlights being within comfortable walking distance, enhances the convenience for those who wish to explore the charming old town and the city center. The beachfront setting also includes a beautiful coastal path, ideal for leisurely strolls, cycling or even a quick morning swim in the sea before breakfast.
Guests appreciate the quiet and peaceful surroundings, which offer a romantic and relaxing atmosphere. The spacious rooms, some featuring large balconies with sea views, add to the hotel's appeal. Families, in particular, find the location and amenities—including a lovely pool area with sun loungers—perfect for a relaxing vacation by the sea.
The hotel's locations make it easily accessible and convenient with ample parking spaces for travelers. The modern facilities and clean, well-furnished rooms ensure a comfortable stay. The added advantage of being close to nature trails and enjoying sunset views along the beach promenade further accentuates the resort's allure.
In summary, NOVI Resort is frequently lauded for its prime location near the sea and within walking distance to Visby, offering a charming mix of tranquility, scenic beauty and accessibility, which makes it an excellent choice for both relaxation and exploration.
Nestled in a serene and picturesque location, NOVI Resort's breakfast offerings have garnered a mix of reviews from guests. Many visitors appreciated the generous and varied breakfast buffet, which included delicious and fresh options that catered to different dietary needs, including gluten-free products. The breakfast was often praised for its extensive selection and the quality of food with many guests highlighting the tasty scrambled eggs, pancakes and overall freshness.
The breakfast terrace, which offers fantastic views—particularly of sunsets and the ocean—added to the delight for many patrons. Guests relished the peaceful and quiet ambiance of the breakfast area, complemented by the resort's beautiful and tranquil surroundings.
However, not all feedback was glowing. Some guests felt that the breakfast could benefit from more variety and better organization. There were mentions of the breakfast being occasionally chaotic and poorly serviced with a few instances of items running out, lack of readiness at the scheduled time and disorganization particularly following event days like weddings.
Despite these occasional hiccups, the majority of guests found the breakfast experience at NOVI Resort to be satisfactory, often describing it as very good or excellent. The pleasant location, beautiful views and generally high-quality food make it a commendable start to the day for many visitors.
Dinner at NOVI Resort garnered a range of opinions from guests, who frequently noted the restaurant's limited operating days, typically open from Wednesday to Saturday until 9 PM and occasionally from Friday to Sunday. While some were disappointed by the restaurant's closure, those who dined there experienced a variety of offerings.
The food quality was often described positively with many guests praising the delicious dishes, great selection and overall good service. Specific accolades were given to the incredible Easter Sunday dinner, superb dinners and amazing experiences, making it clear that when the dining experience was good, it was memorable. The staff at the restaurant were frequently commended for their friendliness and good service, enhancing the dining experience.
However, not all feedback was positive. Some guests felt the food did not justify its high price, labeling it as mediocre or even so-so. There were complaints about specific dishes, such as the disappointing Bouillebaise at the BeachClub and cold pancakes. Additionally, the limited vegetarian options and occasional mix-up of meat in vegetarian dishes were noted concerns.
The restaurant and bar by the pool received positive remarks for offering good food that could be enjoyed by the sun loungers, contributing to the overall pleasant atmosphere with great views. Despite this, there were suggestions for improvements, particularly at the beach restaurant which could use some sharpening up.
In conclusion, while the dining experiences at NOVI Resort were mixed, the combination of friendly staff, good service and occasional standout dishes made the restaurant a worthwhile experience for many guests, albeit with some room for improvement in consistency and availability.
NOVI Resort offers a variety of spacious accommodations including rooms, bungalows and apartments, many of which boast beautiful sea views and large balconies. The interiors are modern and well-kept, featuring fresh and clean rooms with comfortable beds and fully equipped kitchens, making it a practical choice for families and long stays.
Guests frequently praise the proximity to the sea, quiet and peaceful surroundings and the well-planned layout of the bungalows and apartments. The resort's facilities, such as the lovely pool area, available bicycles for rent and functional modern amenities, add to the overall positive experience.
The resort's location is ideal, providing scenic ocean views from many rooms and convenient parking spaces, which guests have found beneficial. Child-friendly accommodations and large, soundproof rooms further elevate the resort’s appeal for families.
However, some rooms and bungalows show signs of wear and could benefit from additional upkeep, such as a new coat of paint or updated furnishings. Despite these minor issues, the overall cleanliness and fresh ambiance of the accommodations are well-noted.
Restaurant service and timing could be improved, as it closes early for some guests. Additionally, while the accommodations have strong points, occasional maintenance issues like dirty floors and worn-out furniture were highlighted.
Overall, NOVI Resort's combination of spacious, well-equipped rooms, gorgeous views and serene environment make it a wonderful option for a relaxing getaway, despite minor areas for improvement.
The beds at NOVI Resort have received mixed reviews with many guests highlighting their comfortable nature. Several reviews praised the beds as very comfortable, large and well-equipped for children, describing them as comfy and very good. Some guests appreciated the large spaces in the rooms and the availability of extra beds and baby beds.
However, opinions varied with a number of guests finding the beds too soft or too hard and a few mentioning that the beds were too narrow or short. Issues with pillows were a common theme with many guests finding them flat, uncomfortable or inadequate, needing additional pillows to improve their sleeping experience.
While some guests described the beds as fine and clean, others noted that the beds, particularly in double rooms, were old, messy and did not provide adequate back support. There were also comments about sofa beds and bunk beds being less comfortable, as well as preferences for double beds instead of two single beds. Despite the comfort praised by many, the variety of feedback indicates that bed preferences at NOVI Resort can differ widely among guests.
The feedback on the cleanliness of NOVI Resort presents a mixed picture that reveals areas of both strength and concern. Guests generally highlighted certain positive aspects: several reviews mention that the resort rooms were very clean, fresh and spacious, contributing to overall satisfaction. Many guests found the breakfast area and the pool areas to be clean and pleasant. However, persistent issues around cleaning practices became apparent.
One recurring theme was the inconsistency in room cleanliness with some guests pointing out visible dirt, dusty furniture and even instances of insects like silverfish and ants. The cleaning schedule seemed sporadic and sometimes poorly executed with reports of dirty floors, unclean tables and unsatisfactory cleaning even after rooms were supposedly serviced. Some noted articles like dirty coffee cups or unkempt cushions in the outdoor areas.
Daily cleaning appeared limited and, in some cases, delayed until late afternoon. Several reviews indicated that the cleaning staff could be more responsive and thorough with specific mentions of inadequate vacuuming and failure to pick up used cups and glasses. Guests also observed that the overall cleanliness of the hotel, which includes communal areas, could significantly benefit from better maintenance practices and more attentive cleaning services.
In conclusion, while NOVI Resort enjoys commendation for its clean and fresh rooms, the inconsistency in cleaning quality and service attention leaves room for improvement to meet guest expectations consistently.
The reviews of the staff at NOVI Resort paint a predominantly positive picture, punctuated by occasional criticisms. Many guests highlight the friendliness and helpfulness of the staff with phrases such as "friendly and attentive staff," "extremely service-minded," and "wonderful staff" frequently appearing. In particular, the reception and restaurant staff receive commendations for their pleasant demeanor and service-minded attitude. The cleaning staff is also noted for their friendliness and competence.
However, there are some inconsistencies in the level of service. A few guests experienced unfriendliness and a lack of professionalism, describing staff as "arrogant," "untrained," or "not very helpful." Certain instances point to specific issues like the reception staff not being accommodating or a pool attendant operating independently.
Overall, while the majority of guests seem satisfied with the service provided by the staff, there are notable areas for improvement, particularly regarding staff training and consistency in service quality.
NOVI Resort offers a stunning location and picturesque views, enhancing the overall guest experience. The resort provides free WiFi and several guests highlighted its reliability and good performance. Users found the WiFi stable and incredibly good, making it convenient for basic internet needs. Additionally, the resort has a sound system that allows for Bluetooth connectivity, although some found it slightly outdated. However, there were mixed reviews regarding the WiFi coverage and speed with some guests experiencing poor or unavailable connections and difficulties using services like Chromecast on the TV. Despite these issues, the overall feedback about the WiFi generally leaned positively.
The gym at NOVI Resort receives mixed feedback from guests. Many appreciate the spacious and well-equipped facilities, praising the modern equipment and the availability of both indoor and outdoor workout options. The gym is often described as good and excellent, indicative of its comprehensive amenities. However, there are some criticisms with a few guests noting the need for a refresh and improvement in fitness options. Despite these issues, the overall sentiment leans towards a positive assessment of the resort's gym facilities.
NOVI Resort offers a pool experience that has resonated highly with guests, featuring both indoor and outdoor options. The pool area is frequently described as great, spacious and ideal for families, complete with warm water and various activities. Many found the pool area clean and equipped with comfortable sun loungers and pool beds. The presence of a kids' pool and hot tub were significant advantages for families.
Guests appreciated the option to enjoy the pool or swim in the sea with several highlighting the convenience and comfort of the outdoor pool. The heated pool was particularly noteworthy, providing a pleasant experience even in colder weather.
However, some reviews pointed out areas for improvement. The pool opening times were described as delayed, frustrating some would-be early swimmers. There were occasional complaints about the pool area being messy and some fixtures appearing worn-out. Additionally, guests noted an extra charge for accessing the pool and noise from the pool bar as minor drawbacks. Despite these issues, the overall sentiment remains highly positive with many appreciating the pool’s clean, spacious environment and the enjoyment it brings to both adults and children alike.
NOVI Resort generally receives favorable feedback regarding its parking facilities with many guests appreciating the good and convenient parking options available. The presence of numerous parking spaces, including EV charging points for electric vehicles, adds to the convenience. Some guests found the parking spacious and adequate, highlighting it as a positive aspect of their stay.
However, there are recurring concerns about the parking fees with multiple guests expressing dissatisfaction about the cost and the fact that parking is not included in the room rate. The fee of 120kr per day was mentioned as an additional expense that guests would prefer to be included or lowered.
There are also mentions of the parking filling up too quickly and some guests encountered difficulty finding available spots. A few reviews indicated that the parking system was complicated and suggested that better parking arrangements could be made by the property. Despite these points, the presence of free parking spots was noted by some, adding a touch of convenience for those who managed to avail themselves of these spaces.
In summary, while many guests find the parking facilities convenient and sufficient, the extra charges and occasional difficulty in finding free spots are areas where improvements could enhance guest satisfaction.
NOVI Resort is an outstanding destination for families, offering a range of amenities and activities that cater specifically to children. The hotel features a well-equipped playroom and a children's play corner that provide endless entertainment for the little ones. Families can take advantage of the child-friendly rooms, which are thoughtfully designed and spacious enough to accommodate both adults and kids comfortably.
For dining, the resort offers a good food selection tailored to children, ensuring even the pickiest eaters are satisfied. The family-friendly atmosphere extends to the outdoor spaces with a playground and a water park that are great hits among young guests.
Safety and good service are prioritized, making it a secure place for families to relax and enjoy their vacation. Accommodation options include family rooms and bungalows that are both convenient and comfortable, allowing for stress-free stays whether for a small family or a larger group.
Overall, NOVI Resort stands out as a fantastic option for a family vacation with a variety of entertaining activities and amenities that ensure a memorable experience for guests of all ages.
NOVI Resort offers a mixed experience for its guests. The layout of the apartments is notably great, providing a pleasing structural setup. However, many reviews indicate that the space in the rooms is very small, which detracts from the overall comfort. Despite being an expensive option, the accommodation is described as nice, though many guests feel that the four-star rating is not justified. There are consistent mentions of a lack of alignment with what is typically expected from a four-star hotel with the overall experience falling short of such a classification. Comparatively, the general sentiment suggests that the resort is closer to a three-star rating, as the price-performance ratio does not measure up to other similarly rated hotels.
The NOVI Resort's heated pools have garnered positive feedback from guests, highlighting the comfortable and inviting temperature maintained by their heating system. Guests appreciated the outdoor heated pools, describing them as very good and lovely. The overall sentiment suggests that the pool heating is well-executed, offering a consistent and enjoyable swimming experience. The heated swimming pool has been frequently mentioned as a notable feature, enhancing the resort's appeal.
The outdoor pool at NOVI Resort receives high praise from guests for its variety and well-maintained facilities. There are multiple pools to choose from, including large and heated outdoor options, as well as child-friendly and children's pools. Sun loungers are plentiful, providing ample space for relaxation. The pool areas are clean and well-kept and some pools are open late into the evening, offering flexibility for guests. Additionally, the resort offers the option to swim in either the pool or the sea, adding to its appeal. Overall, the pool area is a significant highlight of the resort, cherished for its size, cleanliness and the comfort it provides.
Located in a beautiful setting overlooking the sea, NOVI Resort offers a luxurious experience. The accommodation is described as superb with a particular highlight being the impressive sea views. The rooms and bungalows exude a luxurious feeling, complemented by a stylish decor that enhances the high-end atmosphere. Guests appreciate the well-maintained luxury facilities and the high-class environment. The evening events are another attractive feature, adding to the overall luxurious experience. The resort is also noted for offering this level of opulence at a surprisingly affordable rate. Whether enjoying the sumptuous breakfast or simply relaxing in the luxurious rooms, visitors consistently describe their stay at NOVI Resort as both high-end and highly satisfying.
Nestled in a picturesque setting, 'NOVI Resort' is carved out for those seeking a romantic escape. Its location offers not just breathtaking views but also the ideal backdrop for cherished moments, as couples can indulge in spectacular sunset vistas from the comfort of their rooms or on the charming terrace overlooking the sea. The hotel's design and environment cater specifically to romantic getaways, creating a serene and intimate atmosphere perfect for honeymoons or special couples' time. With spacious accommodations and a view that consistently captures the beauty of the surroundings, it's a destination celebrated for fostering romance and tranquility.
NOVI Resort is highly praised for its exceptional dog-friendly facilities and services. Guests appreciate the welcoming attitude towards pets with dogs allowed in various common areas including the dining and pool areas. The resort is designed with pet-friendliness in mind and provides convenient amenities such as dog stations for waste and complimentary poop bags. Overall, the resort's accommodation of pets contributes significantly to its positive reputation among pet owners.
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Location
Guests appreciate the quiet and peaceful surroundings, which offer a romantic and relaxing atmosphere. The spacious rooms, some featuring large balconies with sea views, add to the hotel's appeal. Families, in particular, find the location and amenities—including a lovely pool area with sun loungers—perfect for a relaxing vacation by the sea.
The hotel's locations make it easily accessible and convenient with ample parking spaces for travelers. The modern facilities and clean, well-furnished rooms ensure a comfortable stay. The added advantage of being close to nature trails and enjoying sunset views along the beach promenade further accentuates the resort's allure.
In summary, NOVI Resort is frequently lauded for its prime location near the sea and within walking distance to Visby, offering a charming mix of tranquility, scenic beauty and accessibility, which makes it an excellent choice for both relaxation and exploration.
Breakfast
The breakfast terrace, which offers fantastic views—particularly of sunsets and the ocean—added to the delight for many patrons. Guests relished the peaceful and quiet ambiance of the breakfast area, complemented by the resort's beautiful and tranquil surroundings.
However, not all feedback was glowing. Some guests felt that the breakfast could benefit from more variety and better organization. There were mentions of the breakfast being occasionally chaotic and poorly serviced with a few instances of items running out, lack of readiness at the scheduled time and disorganization particularly following event days like weddings.
Despite these occasional hiccups, the majority of guests found the breakfast experience at NOVI Resort to be satisfactory, often describing it as very good or excellent. The pleasant location, beautiful views and generally high-quality food make it a commendable start to the day for many visitors.
Dinner
The food quality was often described positively with many guests praising the delicious dishes, great selection and overall good service. Specific accolades were given to the incredible Easter Sunday dinner, superb dinners and amazing experiences, making it clear that when the dining experience was good, it was memorable. The staff at the restaurant were frequently commended for their friendliness and good service, enhancing the dining experience.
However, not all feedback was positive. Some guests felt the food did not justify its high price, labeling it as mediocre or even so-so. There were complaints about specific dishes, such as the disappointing Bouillebaise at the BeachClub and cold pancakes. Additionally, the limited vegetarian options and occasional mix-up of meat in vegetarian dishes were noted concerns.
The restaurant and bar by the pool received positive remarks for offering good food that could be enjoyed by the sun loungers, contributing to the overall pleasant atmosphere with great views. Despite this, there were suggestions for improvements, particularly at the beach restaurant which could use some sharpening up.
In conclusion, while the dining experiences at NOVI Resort were mixed, the combination of friendly staff, good service and occasional standout dishes made the restaurant a worthwhile experience for many guests, albeit with some room for improvement in consistency and availability.
Rooms
Guests frequently praise the proximity to the sea, quiet and peaceful surroundings and the well-planned layout of the bungalows and apartments. The resort's facilities, such as the lovely pool area, available bicycles for rent and functional modern amenities, add to the overall positive experience.
The resort's location is ideal, providing scenic ocean views from many rooms and convenient parking spaces, which guests have found beneficial. Child-friendly accommodations and large, soundproof rooms further elevate the resort’s appeal for families.
However, some rooms and bungalows show signs of wear and could benefit from additional upkeep, such as a new coat of paint or updated furnishings. Despite these minor issues, the overall cleanliness and fresh ambiance of the accommodations are well-noted.
Restaurant service and timing could be improved, as it closes early for some guests. Additionally, while the accommodations have strong points, occasional maintenance issues like dirty floors and worn-out furniture were highlighted.
Overall, NOVI Resort's combination of spacious, well-equipped rooms, gorgeous views and serene environment make it a wonderful option for a relaxing getaway, despite minor areas for improvement.
Beds
However, opinions varied with a number of guests finding the beds too soft or too hard and a few mentioning that the beds were too narrow or short. Issues with pillows were a common theme with many guests finding them flat, uncomfortable or inadequate, needing additional pillows to improve their sleeping experience.
While some guests described the beds as fine and clean, others noted that the beds, particularly in double rooms, were old, messy and did not provide adequate back support. There were also comments about sofa beds and bunk beds being less comfortable, as well as preferences for double beds instead of two single beds. Despite the comfort praised by many, the variety of feedback indicates that bed preferences at NOVI Resort can differ widely among guests.
Cleanliness
One recurring theme was the inconsistency in room cleanliness with some guests pointing out visible dirt, dusty furniture and even instances of insects like silverfish and ants. The cleaning schedule seemed sporadic and sometimes poorly executed with reports of dirty floors, unclean tables and unsatisfactory cleaning even after rooms were supposedly serviced. Some noted articles like dirty coffee cups or unkempt cushions in the outdoor areas.
Daily cleaning appeared limited and, in some cases, delayed until late afternoon. Several reviews indicated that the cleaning staff could be more responsive and thorough with specific mentions of inadequate vacuuming and failure to pick up used cups and glasses. Guests also observed that the overall cleanliness of the hotel, which includes communal areas, could significantly benefit from better maintenance practices and more attentive cleaning services.
In conclusion, while NOVI Resort enjoys commendation for its clean and fresh rooms, the inconsistency in cleaning quality and service attention leaves room for improvement to meet guest expectations consistently.
Staff
However, there are some inconsistencies in the level of service. A few guests experienced unfriendliness and a lack of professionalism, describing staff as "arrogant," "untrained," or "not very helpful." Certain instances point to specific issues like the reception staff not being accommodating or a pool attendant operating independently.
Overall, while the majority of guests seem satisfied with the service provided by the staff, there are notable areas for improvement, particularly regarding staff training and consistency in service quality.
Wi-Fi
Gym
Pool
Guests appreciated the option to enjoy the pool or swim in the sea with several highlighting the convenience and comfort of the outdoor pool. The heated pool was particularly noteworthy, providing a pleasant experience even in colder weather.
However, some reviews pointed out areas for improvement. The pool opening times were described as delayed, frustrating some would-be early swimmers. There were occasional complaints about the pool area being messy and some fixtures appearing worn-out. Additionally, guests noted an extra charge for accessing the pool and noise from the pool bar as minor drawbacks. Despite these issues, the overall sentiment remains highly positive with many appreciating the pool’s clean, spacious environment and the enjoyment it brings to both adults and children alike.
Parking
However, there are recurring concerns about the parking fees with multiple guests expressing dissatisfaction about the cost and the fact that parking is not included in the room rate. The fee of 120kr per day was mentioned as an additional expense that guests would prefer to be included or lowered.
There are also mentions of the parking filling up too quickly and some guests encountered difficulty finding available spots. A few reviews indicated that the parking system was complicated and suggested that better parking arrangements could be made by the property. Despite these points, the presence of free parking spots was noted by some, adding a touch of convenience for those who managed to avail themselves of these spaces.
In summary, while many guests find the parking facilities convenient and sufficient, the extra charges and occasional difficulty in finding free spots are areas where improvements could enhance guest satisfaction.
Family
For dining, the resort offers a good food selection tailored to children, ensuring even the pickiest eaters are satisfied. The family-friendly atmosphere extends to the outdoor spaces with a playground and a water park that are great hits among young guests.
Safety and good service are prioritized, making it a secure place for families to relax and enjoy their vacation. Accommodation options include family rooms and bungalows that are both convenient and comfortable, allowing for stress-free stays whether for a small family or a larger group.
Overall, NOVI Resort stands out as a fantastic option for a family vacation with a variety of entertaining activities and amenities that ensure a memorable experience for guests of all ages.
4 Star
Heated Pool
Outdoor Pool
Luxury
Romantic
Dog Friendly
Yes, NOVI Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at NOVI Resort.
No, NOVI Resort doesn't allow dogs.
No, parking facilities aren't available at NOVI Resort.
Yes, NOVI Resort has a gym.
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