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Summary of reviewsLa Quinta by Wyndham Norwich-Plainfield-Casino offers a highly praised and convenient location that makes it a strategic choice for travelers. Situated near major highways like I-395 and in proximity to attractions such as casinos, Mystic, New Haven, and New London, it serves as an ideal base for exploring the area. Guests appreciate the hotel's closeness to family venues, shopping centers, and dining options, making it particularly suitable for family trips and events.
The hotel’s breakfast receives mixed reviews, but many guests commend the variety and freshness of the options. Families especially enjoy the combination of breakfast and access to the indoor pool, while the courteous staff ensures a pleasant dining experience. Although there are occasional lapses in item availability, the complimentary breakfast is generally seen as a valuable addition to the stay.
Rooms at La Quinta are frequently highlighted for their cleanliness and comfort. Guests appreciate the spaciousness and modern amenities, along with the high water pressure and hot water in bathrooms. While minor housekeeping oversights are noted, the overall satisfaction is bolstered by the friendly and attentive staff. Despite some issues with bedding and odors, the commendable service and cleanliness contribute to a pleasing stay.
Cleanliness is a significant strength of the hotel, with visitors noting the well-maintained condition of both the property and rooms. The hotel provides a tidy atmosphere complemented by professional and caring staff. While modern updates to certain areas could enhance the experience further, rapid responses to any issues mark the hotel's commitment to guest satisfaction. The clean and well-maintained pool further enhances the experience, offering a warm and comfortable setting for relaxation. Its 24-hour access is particularly appreciated, despite minor mentions of occasional temperature variability.
The staff at La Quinta by Wyndham Norwich-Plainfield-Casino emerges as one of its standout features, with numerous guests praising their friendliness and helpfulness. From the front desk to management, the team is acknowledged for their professionalism and dedication to guests' comfort and needs, managing to deliver exceptional service even during busier periods.
The beds at the hotel receive acclaim for their comfort, providing a restful night's sleep for most guests. The quality of the mattresses and pillows is frequently highlighted, contributing to an overall comfortable and enjoyable stay. Although there are isolated complaints about pillow comfort and bedding, the overall consensus is positive.
In summary, La Quinta by Wyndham Norwich-Plainfield-Casino offers a convenient and comfortable stay with strong emphasis on location, staff service, cleanliness, and comfort, making it a favored choice for travelers in the region.
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