Best Western Webster/NASA
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Summary of reviewsBest Western Webster/NASA enjoys an enviable location in Webster, making it a prime destination for travelers looking to explore nearby attractions. Close to NASA and the Space Center Houston, it also offers easy access to Hermann Park, Bayou Hiking Trails and the Kemah Boardwalk. Guests appreciate the convenience of nearby shopping centers, restaurants and essential services, making their stay both pleasant and practical.
The breakfast at the hotel is generally well-received, often described as tasty, hot and filling. The standout item is the delightful waffles and many guests, especially families, find the breakfast offerings to be more than satisfactory. Although some guests noted limited variety and early closing times, the consensus remains positive.
Rooms at the hotel receive mixed reviews. On the upside, they are commonly found to be clean and comfortable with spacious beds and effective air conditioning. Staff hospitality further enhances the stay. Nonetheless, some guests have pointed out an outdated feel, a musty odor and maintenance issues like non-functional showers and inconsistent bathroom lights. Room and bathroom sizes were critiqued as small.
Cleanliness feedback is diverse with some praising the clean rooms and well-maintained property, while others noted dirty areas, stained sheets and sightings of bugs. However, the cleanliness of the pool and the helpfulness of the staff are positively highlighted.
The staff at Best Western Webster/NASA are frequently lauded for their exceptional service. Described as helpful, friendly and accommodating, the personnel make a significant positive impact on guests’ experiences. The front desk team is particularly praised for their efficiency and friendliness, ensuring smooth operations throughout the stay.
The pool area generally receives positive remarks for its cleanliness and appeal, although some guests mentioned occasional maintenance issues. Overall, the pool is considered a pleasant amenity.
Lastly, the beds are mostly reviewed as comfortable with many guests finding them conducive to a good night's sleep. There are, however, occasional mentions of the beds being too small, hard or having sinking mattresses, but these criticisms are in the minority.
In conclusion, Best Western Webster/NASA offers a strategic location with friendly service and amenities like a good breakfast and a clean pool. Despite some areas needing improvement, the overall guest experience remains positive, making it a commendable choice for travelers.
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The breakfast at the hotel is generally well-received, often described as tasty, hot and filling. The standout item is the delightful waffles and many guests, especially families, find the breakfast offerings to be more than satisfactory. Although some guests noted limited variety and early closing times, the consensus remains positive.
Rooms at the hotel receive mixed reviews. On the upside, they are commonly found to be clean and comfortable with spacious beds and effective air conditioning. Staff hospitality further enhances the stay. Nonetheless, some guests have pointed out an outdated feel, a musty odor and maintenance issues like non-functional showers and inconsistent bathroom lights. Room and bathroom sizes were critiqued as small.
Cleanliness feedback is diverse with some praising the clean rooms and well-maintained property, while others noted dirty areas, stained sheets and sightings of bugs. However, the cleanliness of the pool and the helpfulness of the staff are positively highlighted.
The staff at Best Western Webster/NASA are frequently lauded for their exceptional service. Described as helpful, friendly and accommodating, the personnel make a significant positive impact on guests’ experiences. The front desk team is particularly praised for their efficiency and friendliness, ensuring smooth operations throughout the stay.
The pool area generally receives positive remarks for its cleanliness and appeal, although some guests mentioned occasional maintenance issues. Overall, the pool is considered a pleasant amenity.
Lastly, the beds are mostly reviewed as comfortable with many guests finding them conducive to a good night's sleep. There are, however, occasional mentions of the beds being too small, hard or having sinking mattresses, but these criticisms are in the minority.
In conclusion, Best Western Webster/NASA offers a strategic location with friendly service and amenities like a good breakfast and a clean pool. Despite some areas needing improvement, the overall guest experience remains positive, making it a commendable choice for travelers.
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Guest Reviews
Nestled in Webster, Best Western Webster/NASA boasts an enviable location, making it a prime choice for travelers keen on exploring the nearby attractions. Ideally positioned for those visiting NASA and the Space Center Houston, the hotel also offers easy accessibility to local hotspots like Hermann Park, Bayou Hiking Trails and the Kemah Boardwalk. Many guests praise the convenience of being close to shopping centers, a multitude of restaurants and essential services like Wal-Mart and HEB.
Visitors consistently highlight the excellent value the location offers, coupled with a comfortable stay experience. The hotel is reported to be clean and the staff receives commendations for their helpfulness. The breakfast with special mentions of the delightful waffles, further enhances the stay. Overall, the strategic location, coupled with the amenities and service, makes Best Western Webster/NASA a commendable choice for both leisure and convenience.
Visitors to the Best Western Webster/NASA have generally positive reviews about the breakfast offerings, frequently describing it as good, tasty and well-prepared. The breakfast is appreciated for being hot and filling with clean and well-presented food items. Guests also noted that it was more than expected for a continental breakfast with waffles standing out as a particularly nice option.
Many guests found the breakfast adequate with some praising its quality and the friendly staff involved. Families especially seemed to benefit, finding the free morning breakfast to be awesome for kids.
However, there are a few downsides noted. Some guests found the breakfast to be minimal with little variety day to day and others mentioned limited drink options. There were also comments about the breakfast closing early at 9:00 AM and the lack of option variance compared to previous stays. Despite these minor critiques, the overall consensus leans towards a positive breakfast experience, complemented by the convenient location near Houston, NASA and Galveston.
The Best Western Webster/NASA has a mix of feedback regarding its rooms. On the positive side, guests have found the rooms to be clean and comfortable with spacious beds that ensure a good night's sleep. Additionally, the air conditioning systems in the rooms have been effective, contributing to a pleasant stay. Many reviews highlight the hospitality of the staff, who are described as nice and helpful, further enhancing the visit.
However, several areas need attention. A number of guests remarked on the outdated feel of the building and furnishings, noting a musty odor in some rooms. Issues such as non-functional showers, inconsistent bathroom lights and unusable sinks have been reported. Concerns about room cleanliness were also raised with some guests mentioning roaches and a generally worn and tired appearance.
Room sizes and bathroom dimensions were a common point of critique with many finding them smaller than expected. The mini-fridge performance and air conditioning systems were also problematic for a few visitors. Noise was not a significant issue, as rooms were generally described as quiet.
Overall, while the hotel offers a comfortable stay with friendly service, there are significant maintenance and updating needs to enhance the overall guest experience.
The beds at the Best Western Webster/NASA generally receive positive feedback for their comfort. Many guests describe the beds as comfortable and pretty comfy with notes of the beds being nice and good. Despite some mentions of beds being small or hard and occasional reports of mattresses sinking on one side or feeling like sleeping on the floor, the majority of reviews highlight a satisfying level of comfort. Some guests felt the beds were very uncomfortable and there were mentions of small and overly soft pillows. However, overall, the beds provide a comfortable enough sleeping experience for most visitors.
The cleanliness of the Best Western Webster/NASA received mixed reviews from guests. While some visitors noted that the hotel was nice and clean with clean rooms and bathrooms and a well-maintained property, others experienced issues with cleanliness. Specific complaints included dirty rooms, stained sheets, unclean towels and uncollected trash. Some guests also mentioned a persistent odor in the rooms and hallways, along with sightings of bugs like small cockroaches. The hotel's hallways, lobby and stairs were reported to be dirty and the carpets appeared dusty and likely not vacuumed. Despite these concerns, some guests appreciated the overall cleanliness of the pool and the helpfulness and excellence of the staff service.
The Best Western Webster/NASA hotel receives highly favorable reviews for its staff and their exceptional service. Guests frequently describe the personnel as very helpful, friendly and accommodating. The attention from the staff is often highlighted as magnificent with many noting their efficiency and willingness to assist. The front desk team, in particular, is consistently praised for their friendliness and competence, ensuring a smooth check-in and check-out process.
Cleanliness and good hospitality remain prominent themes, as guests applaud the staff for maintaining clean rooms and providing excellent service throughout their stay. Kind and accommodating gestures are noted, especially from the front desk staff, which leaves a memorable impression on visitors.
Despite isolated incidents of rudeness, most guests found the staff to go above and beyond in making their stay enjoyable. Overall, the excellent customer service and the amiable nature of the hotel's staff significantly contribute to a positive experience at Best Western Webster/NASA.
The pool at Best Western Webster/NASA receives mixed but predominantly positive feedback from guests. Many appreciated its cleanliness, describing it as beautiful, very clean and refreshing. Several guests enjoyed using the pool, finding it a nice amenity of the hotel. However, some reviews noted occasional lapses in maintenance, suggesting the pool area could have been cleaner and mentioning instances when it appeared dirty or green. Despite these occasional issues, the general consensus highlights the pool as a pleasant and enjoyable feature of the hotel, although some attention to regular cleaning is recommended.
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Location
Visitors consistently highlight the excellent value the location offers, coupled with a comfortable stay experience. The hotel is reported to be clean and the staff receives commendations for their helpfulness. The breakfast with special mentions of the delightful waffles, further enhances the stay. Overall, the strategic location, coupled with the amenities and service, makes Best Western Webster/NASA a commendable choice for both leisure and convenience.
Breakfast
Many guests found the breakfast adequate with some praising its quality and the friendly staff involved. Families especially seemed to benefit, finding the free morning breakfast to be awesome for kids.
However, there are a few downsides noted. Some guests found the breakfast to be minimal with little variety day to day and others mentioned limited drink options. There were also comments about the breakfast closing early at 9:00 AM and the lack of option variance compared to previous stays. Despite these minor critiques, the overall consensus leans towards a positive breakfast experience, complemented by the convenient location near Houston, NASA and Galveston.
Rooms
However, several areas need attention. A number of guests remarked on the outdated feel of the building and furnishings, noting a musty odor in some rooms. Issues such as non-functional showers, inconsistent bathroom lights and unusable sinks have been reported. Concerns about room cleanliness were also raised with some guests mentioning roaches and a generally worn and tired appearance.
Room sizes and bathroom dimensions were a common point of critique with many finding them smaller than expected. The mini-fridge performance and air conditioning systems were also problematic for a few visitors. Noise was not a significant issue, as rooms were generally described as quiet.
Overall, while the hotel offers a comfortable stay with friendly service, there are significant maintenance and updating needs to enhance the overall guest experience.
Beds
Cleanliness
Staff
Cleanliness and good hospitality remain prominent themes, as guests applaud the staff for maintaining clean rooms and providing excellent service throughout their stay. Kind and accommodating gestures are noted, especially from the front desk staff, which leaves a memorable impression on visitors.
Despite isolated incidents of rudeness, most guests found the staff to go above and beyond in making their stay enjoyable. Overall, the excellent customer service and the amiable nature of the hotel's staff significantly contribute to a positive experience at Best Western Webster/NASA.
Pool
Yes, Best Western Webster/NASA has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Webster/NASA.
No, Best Western Webster/NASA doesn't allow dogs.
No, parking facilities aren't available at Best Western Webster/NASA.
Yes, Best Western Webster/NASA has a gym.
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