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Summary of reviewsAloft Columbus Westerville is generally well-received by guests, especially for its modern aesthetic and welcoming atmosphere. The hotel rooms are praised for their appealing design and comfort, providing a quiet and relaxing environment that many guests enjoy. Though there have been some remarks about room layout, cleaning details, and occasional noise disturbances from pets, the overall feedback on the room experience remains largely positive.
Cleanliness across the hotel is another highlight, with guests frequently noting the property's immaculate condition. The emphasis on maintaining a spotless and fresh environment enhances the modern design, contributing to a comfortable and hygienic stay. While isolated incidents of minor cleanliness issues have been reported, they do not significantly detract from the hotel's reputation for cleanliness.
The hotel staff at Aloft Columbus Westerville is recognized for their exceptional service. Many guests appreciate their friendly, helpful, and professional demeanor, making interactions enjoyable and accommodating. Specific staff members, such as Nicole and Katlyn, have been commended for their positive customer service, contributing to a pleasant experience for visitors.
Breakfast, however, is an area where expectations may require adjustment as it is not included in the room price, and the selection is perceived as limited. Being informed about this upfront can assist in setting guest expectations accurately and prevent disappointment.
In summary, Aloft Columbus Westerville offers an impressive stay with well-designed and comfortable rooms, outstanding cleanliness, and a friendly staff, ensuring an overall pleasant experience for guests.
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