The Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG is highly regarded by guests for its strategic location, making it convenient for travelers requiring access to both O'Hare International Airport and downtown Chicago. The surrounding area offers numerous dining and shopping options, including a super Target and Five Below, further enhancing its appeal. The quiet rooms and ample parking add to the overall comfort and accessibility, despite some ongoing construction.
Guests generally speak highly of the breakfast, noting the variety and quality of offerings such as hot food items, eggs, sausage, waffles, and freshly baked cinnamon rolls. The friendly and attentive staff, including the breakfast team, are often praised for their service, though some guests suggest improvements in variety and item resupply.
The rooms are frequently highlighted for their spaciousness, cleanliness, and comfort, with many appreciating recent renovations that have modernized the interiors. However, some guests reported inconsistencies with room conditions, pointing out issues such as outdated decor and occasional cleanliness lapses.
Cleanliness reviews are mixed; while many commend the hotel for its well-maintained bedrooms and common areas, others have noted issues with dirty carpets, stained furniture, and malfunctioning appliances. Despite these concerns, many describe a satisfactory level of cleanliness and a calm atmosphere.
The staff receives considerable praise for their friendliness and support, contributing positively to the guest experience. Standout staff members are often mentioned for their exceptional service. While most interactions are positive, a few guests encountered less favorable experiences with certain staff members.
The indoor pool is a popular feature, with guests enjoying its cleanliness and pleasant water temperature. However, some have reported maintenance issues and a cool water temperature, coupled with the permanent closure of the hot tub.
Beds at the hotel are a highlight, with many describing them as exceptionally comfortable, contributing to a restful stay. Guests often praise the quality of pillows and overall bedding comfort, though a minority mentioned occasional issues with odors and maintenance.
Overall, the Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG offers a promising stay with favorable amenities and location, but prospective guests may benefit from checking the status of facilities and addressing specific concerns prior to their visit.
Red Roof Inn PLUS Chicago - Hoffman Estates is highly praised for its prime and tranquil location, offering easy access to popular venues, the tollway, restaurants and shops. This makes it an excellent choice for both leisure and business travelers, providing a convenient and quiet environment.
The staff at the hotel receives overwhelmingly positive feedback for their friendliness and helpfulness. Guests appreciate the courteous and excellent service, often mentioning the attentive and polite front desk attendants who go above and beyond to meet guest needs.
In terms of accommodations, the rooms are noted for their spaciousness and comfortable beds with many enjoying the newer floors and sinks. Premium rooms are singled out for offering more space, adding to the comfort of the stay. However, cleanliness and maintenance are areas needing improvement with recurring issues such as dirty floors, mold in the bathrooms and unpleasant odors being reported. Though some guests find their rooms clean and comfortable, others are dissatisfied with the overall upkeep and inconsistent cleaning standards.
Breakfast feedback is mixed with some guests noting a good experience while others are unaware of the availability or find none offered, hinting at communication or service inconsistencies.
Overall, despite some critical reviews regarding cleanliness and room conditions, Red Roof Inn PLUS Chicago - Hoffman Estates stands out for its advantageous location, friendly and supportive staff and generally comfortable beds. These positive aspects make it a viable option for visitors prioritizing convenience and service.
Best Western Plus Chicagoland - Countryside receives consistently positive reviews, particularly for its strategic location, making it an ideal choice for travelers who want convenient access to both downtown Chicago and its suburbs. Nestled in a serene suburb, the hotel provides easy access to major highways, airports, dining options, and shopping centers, catering to various travel needs and ensuring a peaceful stay after a busy day.
The hotel is also notable for its breakfast offerings, which receive high praise for quality and variety. Guests appreciate the fresh fruit, yogurt, and hot options, with the service team ensuring cleanliness and availability. While there are suggestions for more variety over extended stays, the breakfast consistently exceeds expectations, particularly for its coffee.
Rooms at the hotel are recognized for being spacious, comfortable, and clean, equipped with amenities like refrigerators and microwaves that enhance convenience for longer stays. The quiet accommodations and comfortable beds contribute to restful experiences, and the hotel caters well to guests with mobility needs. Despite minor suggestions for carpet and towel service improvements, the rooms generally surpass guest expectations in terms of hygiene and comfort.
The hotel upholds high standards of cleanliness across its facilities, from the lobby to the rooms, creating an inviting and well-maintained environment. Combined with recent updates and the strategic location, the cleanliness adds to the positive experience.
Guests frequently commend the staff for their exceptional friendliness, professionalism, and efficiency. Whether assisting at the front desk or attending to special requests, the team enhances the pleasant and accommodating ambiance of the hotel.
The beds are a notable highlight, with many guests enjoying their comfort and softness, contributing to the overall inviting atmosphere of the hotel. While there are occasional mentions of bedding concerns, the support and cleanliness of the beds are typically celebrated.
Overall, the Best Western Plus Chicagoland - Countryside is warmly recommended by guests for its excellent value, accommodating environment, comfortable accommodations, and commendable service. Despite some areas that could align more closely with four-star expectations, the numerous positive aspects make it a reliable and attractive choice for travelers seeking quality hospitality in Chicagoland.