Accessible HotelThis hotel is wheelchair accessible throughout its grounds, with elevators providing access to all levels. Accessible rooms are ADA compliant, featuring accessible door locks, grab bars, tall toilets, adequate clear turning space in bathrooms, and handheld showers with hoses or built-in seats.
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Summary of reviews related to the 'Accessible' categoryHoliday Inn Express Exeter East, an IHG Hotel, offers generally positive accessibility features for guests with disabilities. Many visitors appreciated the spacious and well-designed accessible rooms, noting the wet rooms with no shower trays, making them easy to use. The rooms were highlighted for their cleanliness and modernity, providing wide doors and plenty of maneuvering space. Accessible toilets were conveniently placed and the breakfast area was noted to be easily accessible.
The hotel's staff received praise for their friendly demeanor and assistance in accommodating accessibility requirements. The location also garnered compliments for its easy access to motorways, park and ride services, taxis and shuttle buses, making travel convenient for guests with mobility issues.
However, there were some areas that guests felt could be improved. Some accessible rooms were situated far from the reception, entrance and main facilities, making it challenging for mobility-impaired guests. There were also complaints about the limited number of accessible parking spaces, which could be a significant inconvenience. A few guests faced issues with room details, such as the air conditioning not being turned on and the loud noises from auto-closing doors.
Overall, while the hotel makes a conscious effort to cater to guests with disabilities, there is room for improvement in terms of room placement and parking facilities to ensure a more comfortable stay for all visitors.
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