InfoSummary of reviewsThe Heritage Chiang Rai Hotel and Convention receives considerable praise for its balanced blend of convenience and tranquility. Positioned near a major road with easy access to popular tourist spots and shopping facilities like Central Plaza and Big C supermarket, the hotel's strategic location allows guests to experience the best of Chiang Rai while enjoying a peaceful retreat away from the hustle and bustle of the city center.
Guests applaud the hotel's breakfast offerings, which feature a diverse and extensive selection catering predominantly to Asian palates but also including Western options. Descriptions like "magnificent," "amazing," and "fabulous" reflect the high satisfaction, although some feedback suggests a need for more variety, particularly for Western guests.
Dinner at the hotel draws mixed reactions. While the quality of food and room service garners positive remarks, there are concerns about inconsistency in service and menu variety. Overall, the positive elements like good food and reliable room service contribute to a favorable albeit inconsistent dining experience.
The rooms at The Heritage Chiang Rai Hotel and Convention are highly praised for their spaciousness, modern amenities and cleanliness. Guests find the rooms large, luxurious and comfortable, often likening them to a great value. Minor issues like small bathrooms and occasional noise from air conditioning are noted but do not detract significantly from the overall positive impressions.
Cleanliness is a major strong point with the hotel being described as very clean and well-maintained. The tidy condition of the rooms, common areas and facilities contributes to a relaxing and comfortable stay for guests.
Staff hospitality stands out as a key strength with reviews frequently highlighting the friendly, welcoming and professional nature of the hotel staff. Quick, effective responses to guests' needs and the polite demeanor of the staff significantly enhance the overall guest experience, though occasional language barriers and isolated instances of less helpful behavior are mentioned.
WiFi service at the hotel is somewhat inconsistent with common areas providing generally good connectivity while room WiFi is often reported as poor and unreliable. This variation suggests an area for improvement to enhance guests’ experience further.
The gym facilities receive high marks for their modern and well-maintained equipment, appealing particularly to fitness enthusiasts. The hotel's large, clean and aesthetically pleasing outdoor pool is another standout feature that adds to its allure, although some guests comment on the water temperature being too cold.
Ample and secure parking facilities, spacious family accommodations and exceptionally comfortable beds are additional highlights that contribute to the hotel’s appeal. While some guests debate whether The Heritage Chiang Rai Hotel and Convention lives up to a true five-star rating, the overall sentiment reflects satisfaction with the services and amenities provided, making it a favored choice for many travelers seeking a blend of luxury, comfort and convenience in Chiang Rai. Show more
