InfoSummary of reviewsHotel Hacienda María Eugenia Acapulco is celebrated for its prime location that offers guests easy access to essential attractions, including proximity to the beach, various restaurants, and a nearby shopping plaza. The hotel provides a family-friendly atmosphere central to the Miguel Alemán coast, complemented by attentive and friendly service. This ideal setting, combined with comfortable accommodations and inviting pools, allows guests to enjoy both relaxation and convenient exploration.
Many guests find the rooms clean and comfortable, with appreciated amenities like a kitchenette and refrigerator. The staff's good service significantly enhances the stay, contributing to a pleasant overall experience. However, some areas could benefit from updates, as certain facilities show signs of age and may require maintenance, such as addressing outdated furniture and bathroom issues.
The hotel is consistently commended for its cleanliness, with guests pleased by well-maintained rooms and common areas, particularly given the affordable rates. The friendly and helpful staff play a key role in ensuring a clean and pleasant atmosphere, though some improvements to the pool's water quality could further enhance satisfaction.
Visitors frequently praise the exceptional service provided by the hotel's staff, noting their friendliness, politeness, and willingness to accommodate needs, thereby creating an enjoyable family atmosphere. From the receptionists to the bellboys, the staff's excellent service and smooth check-in process leave a lasting positive impression.
While the pool is generally considered a fun and enjoyable feature, mixed feedback highlights some cleanliness concerns, such as murky water and occasional sightings of cockroaches. Despite these issues, the pool remains a popular amenity, enhanced by the hotel's overall hospitality and offerings. Show more
