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Summary of reviewsCosta Miramar in Acapulco stands out primarily for its enviable location. Positioned a short walk from the beach and nestled within a tranquil yet convenient neighborhood, it provides easy access to shopping centers, pharmacies, restaurants, bars, the Papagayo bus terminal and main roads. Guests appreciate the peaceful atmosphere coupled with the surrounding amenities, making it a highly recommended spot for beach lovers and those looking to explore Acapulco with ease.
While the rooms benefit from the strategic location, critiques about their quality are notable. Guests commend the comfort and spaciousness with particular praise for the air conditioning and satisfactory beds. Cleanliness, though positively mentioned by some, largely received mixed reviews, highlighting issues from outdated decor to maintenance shortcomings. Positive experiences are marred by reports of dirty and insect-infested rooms, broken lights and malfunctioning amenities. This underscores a pressing need for renovations to align the property with better standards.
The hotel's pool is another mixed feature; while appreciated for its proximity and serviceable condition, the small size and lack of maintenance detract from its appeal. Issues such as dirty water, neglect, loud music and occasional trash impact the overall poolside experience.
Staff interactions are another area with divided opinions. Positive feedback highlights friendly and helpful employees, particularly at reception, significantly enhancing some guests' stays. However, several reviews pointed to unprofessional and indifferent behavior from certain staff members, particularly at reception, overshadowing the good service experienced by others.
Cleanliness beyond the rooms is another concern. Apart from some testimonials of very clean accommodations and beautiful facilities, other guests encountered unsanitary bathrooms, dirty common areas and issues with the pool. Such inconsistencies in cleanliness necessitate stronger maintenance protocols to ensure a consistently pleasant environment.
The Wi-Fi service is largely criticized with frequent complaints of weak or non-existent connectivity throughout the hotel. This is a significant drawback given the modern necessity for reliable internet access.
The beds at Costa Miramar evoke mixed responses. Some guests find the beds comfortable, particularly with the efficiency of air conditioning. However, many criticize the mattresses as hard, thin and uncomfortable, coupled with cleanliness issues such as dirty bedding and even bedbugs, reflecting an urgent need for improvements in quality and hygiene.
Overall, Costa Miramar benefits from an excellent location and offers affordability, but it is clear that substantial renovations and improvements in cleanliness, maintenance, Wi-Fi and bed quality are essential to enhance the guest experience.
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