Harrison Hot Springs Resort & Spa, nestled in the picturesque town of Harrison, enjoys an unbeatable location on the shores of Lake Harrison. Guests frequently praise this charming setting, emphasizing its natural beauty, proximity to the beach, walking trails and a variety of dining options. The convenience of having everything within walking distance adds to the appeal, making it an ideal spot for both relaxation and exploration. Tranquil surroundings and easy access to outdoor adventures enhance the overall experience.
The breakfast experience at the resort receives mixed reviews. Many appreciate the variety, taste and freshness, particularly at the Lakeside Restaurant, which offers scenic lake views. However, some guests find the breakfast to be overpriced and desire a more inclusive offering with diverse dietary options. Service and quality are commended but pricing remains a point of contention.
Dinner at the resort also garners positive feedback, especially at the Copper Room Western restaurant known for excellent service and nostalgic charm. The bar and outdoor restaurant are additional highlights. However, the limited and sometimes inconsistent dining options and high prices are noted areas for improvement.
Rooms at the resort receive mixed feedback. Positively, they are often praised for cleanliness, spaciousness and comfort, offering beautiful lake or mountain views. However, many rooms, particularly in older sections, are deemed in need of renovation due to outdated furnishings and lack of air conditioning. Some complaints focus on cleanliness issues and basic amenities, despite general comfort when updated.
Cleanliness throughout the resort presents a mixed picture. While some rooms and the pools are noted for their cleanliness, certain areas reveal issues like dirty hall carpets, stained rugs and musty smells. Frequent cleaning services and better upkeep are cited as needs for improvement.
The staff at the resort are generally praised for their friendliness and helpfulness, particularly in the front desk and dining areas. However, instances of inconsistent service and unprofessional behavior are noted, suggesting that customer service training could be beneficial. Despite occasional slow service, guests commend the team for their accommodating attitude and efforts to provide a pleasant stay.
The free Wi-Fi at the resort is a significant issue with many guests reporting it to be weak, inconsistent and often non-functional, adding frustration to their experience. The internet service requires substantial improvements to meet guest expectations.
The spa facilities at the resort are largely appreciated for their relaxing ambiance and therapeutic benefits. Guests laud the beautiful pools and hot spring spa, although some feel updates and better maintenance are needed. The overall spa experience is positive, but logistical issues and accessibility challenges are noted.
Pools at the resort receive high praise for their variety and clean, therapeutic waters. The adult-only pool and designated times for adults enhance the tranquility. Despite some maintenance complaints and occasional overcrowding, the pools are a central and cherished feature of the resort.
Families find the resort highly accommodating and kid-friendly, enjoying numerous activities tailored for children. The well-designed rooms and separate pool sections for kids and adults ensure an enjoyable stay for families. Returning guests and memorable experiences highlight the resort's ability to create lasting family memories.
Overall, Harrison Hot Springs Resort & Spa offers a captivating location with a variety of amenities that enhance relaxation and enjoyment, though areas such as room updates, Wi-Fi improvements and service consistency need attention for an even better guest experience.