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Afaq Al Eiman Hotel ex Hayah Al Eiman

Al ‘Awali , 2679 عمر ابن عبدالعزيز (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAfaq Al Eiman Hotel, formerly known as Hayah Al Eiman, generally receives positive reviews for its location, room quality, and cleanliness, although experiences with staff and amenities like WiFi vary.

The hotel's location is praised for its accessibility to key destinations such as the Prophet's Mosque, being a pleasant 15 to 20-minute walk, with the convenience of nearby dining options, particularly for those who enjoy Pakistani cuisine. Despite some initial confusion regarding directions, the hotel's position on the Main Road ensures easy access for guests via taxi to surrounding mosques, restaurants, and grocery stores, making it a satisfying choice for many.

Rooms at Afaq Al Eiman are noted for their spaciousness and cleanliness. Guests appreciate the generous size, quality furnishings, and effective air conditioning, which contribute to a restful stay. The welcoming ambiance adds to the overall positive experience, though the absence of certain conveniences like chairs, tables, and consistent housekeeping are occasionally mentioned.

Cleanliness is a standout feature, with the hotel consistently impressing guests through its well-maintained and tidy environment. The reception staff, including individuals like Amar and Ahmad, often receive praise for their courteous service, enhancing the pleasant atmosphere throughout the hotel.

Staff interactions deliver a mixed experience. While many guests commend staff members such as Mr. Khalid and Abdulaziz Alharbi for their friendliness and helpfulness, others report unprofessional behavior, gaps in communication, and issues with customer service. These discrepancies in staff experiences create a variable atmosphere for guests.

WiFi connectivity presents challenges, with some guests experiencing satisfactory service, while others encounter weak signals and unreliable internet. These issues seem to depend on room location and may benefit from improvements.

Bedding at the hotel offers comfort to some, although preferences for softer or larger beds reveal some dissatisfaction. Concerns over bed cleanliness, including occasional reports of bed bugs, suggest room for improvement in maintenance practices.

Overall, Afaq Al Eiman Hotel remains a commendable option for visitors seeking a comfortable stay with good location and cleanliness, while aspects like WiFi, consistent staff interaction, and bed maintenance could be enhanced.
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Categories

Family Friendly Hotel

Hotel with Free Wi-Fi

3-Star Hotel

Room Types

Double Room The double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. This double room features an electric kettle, a flat-screen TV and city views. The unit offers 3 beds.

Triple Room The spacious triple room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. This triple room provides an electric kettle and a flat-screen TV. The unit has 3 beds.

Quadruple Room The quadruple room offers air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. This quadruple room features an electric kettle and a flat-screen TV. The unit offers 4 beds.

Two-Bedroom Suite The air-conditioned suite has 2 bedrooms and 1 bathroom with a bath and a shower. This suite features a wardrobe, an electric kettle and a flat-screen TV. The unit has 6 beds.

About Afaq Al Eiman Hotel ex Hayah Al Eiman

License: 10009618

Guest Reviews

Location

Afaq Al Eiman Hotel boasts a location that garners mixed reviews, though many guests find its proximity to key destinations like the Prophet's Mosque advantageous. While the hotel is generally described as being a pleasant walk away—often cited as taking around 15 to 20 minutes—it is situated such that those preferring shorter distances might find the walk a bit taxing. Additionally, its position along the Main Road makes it easily accessible by taxi, offering convenience to travelers who prefer vehicle transportation to the Mosque.

The surrounding area provides a rich tapestry of dining options, particularly catering to lovers of Pakistani cuisine, and is peppered with shops and services. Guests appreciate the neighborhood's bustling atmosphere, which ensures that essentials and culinary delights are always available within a short stroll.

Despite some confusion with online maps and addresses, the hotel's location is typically lauded as 'good' or 'excellent' by visitors who appreciate the easy access to nearby mosques, restaurants, and grocery stores, making it a satisfactory choice for many.

Rooms

The rooms at Afaq Al Eiman Hotel, formerly Hayah Al Eiman, generally stand out for their spaciousness and cleanliness, offering sizable areas for guests to comfortably relax. Many visitors have appreciated the generous room size, noting the airy and tidy conditions upon arrival. Guests also highlight the effective air conditioning and the quality of the beds, which contribute to a pleasant and restful stay. The hotel's ambiance is consistently praised for creating a welcoming atmosphere. While the rooms have been newly renovated with good-quality furniture, some guests have noted challenges, such as the absence of chairs and tables, inconsistent housekeeping services, and a lack of room service, which can impact convenience. However, despite these issues, the overall experience in terms of room quality and service is positive, with the polite and kind reception staff contributing to an enjoyable stay.

Beds

Afaq Al Eiman Hotel, once known as Hayah Al Eiman, presents a mixed experience when it comes to its bedding. The beds are often described as distinctive, offering comfort to some guests. However, the mattresses tend to be firm, which may be less suitable for those who prefer softer sleeping surfaces. While some found the beds to be comfortable, others noted their small size, potentially challenging for taller individuals.

Despite a few positive remarks regarding cleanliness, there are notable concerns regarding the hygiene and upkeep of the beds. Some guests did report cleanliness issues like unchanged bedsheets. There were instances where bed bugs were observed, overshadowing the appeal of new bedding materials introduced in the rooms.

Overall, while the comfort level of the beds at Afaq Al Eiman Hotel can cater to certain preferences, there are evident gaps in cleanliness and maintenance that impact the experience.

Cleanliness

Afaq Al Eiman Hotel, also known as Hayah Al Eiman, consistently impresses guests with its exceptional cleanliness. The reviewed comments frequently highlight the spotless and well-maintained nature of the establishment, with guests noting clean guestrooms and a tidy environment throughout the property. Many reviews emphasize the spacious and neat rooms, contributing to a comfortable stay.

The staff, particularly at the reception, are mentioned positively, with individuals like Amar and Ahmad receiving praise for their helpful and cooperative service. The hotel also maintains a pleasant ambiance, often with a nice smell lingering throughout. Despite a few mentions regarding areas for improvement, such as the bathroom needing renovation and room service absence, the overall experience is complemented by the hotel's dedication to maintaining cleanliness and a welcoming atmosphere.

Furthermore, guests find value for money at this clean and modern facility, making it a recommended choice for travelers seeking comfort and a well-located, tidy option for their stay. Although slightly distant from the mosque, the cleanliness and considerate staff make Afaq Al Eiman Hotel a commendable accommodation.

Staff

The staff experience at Afaq Al Eiman Hotel is a mixed bag according to guest reviews. On the positive side, many guests commend the hotel's staff for their friendliness, describing them as helpful, supportive, and cooperative. Notably, specific staff members like Mr. Khalid and Abdulaziz Alharbi at reception are often highlighted for their exceptional hospitality and responsiveness. The receptionists are generally noted for being friendly, and the hospitality offered by some members, such as a roomboy from Kerala, stands out for its positivity.

However, there are significant criticisms that cannot be overlooked, which paint a less favorable picture. Several guests reported encountering unprofessional and rude behavior from the staff, particularly at the reception. Issues such as poor customer service, lack of responsiveness, and unfulfilled promises have been points of contention. Communication gaps are also highlighted, with some staff being unable to communicate effectively in English, which hinders resolving guest issues promptly. The experience at this hotel, when it comes to staff interaction, appears to be highly variable, ranging from exceptional to quite disappointing for different guests.

Wi-Fi

The WiFi situation at Afaq Al Eiman Hotel seems to be a mixed bag, with reviews indicating both positive and negative experiences. While some guests did find the WiFi to be good, others reported consistent issues with connectivity. Many noted that the WiFi signal in the rooms was weak or completely absent, suggesting that certain areas within the hotel may have better coverage than others. Guests also mentioned problems with internet reliability, with some saying that network maintenance led to prolonged periods of poor connectivity. Although there's a consensus that the hotel could benefit from improvements in this area, it's clear that experiences vary depending on individual circumstances and room location.

No, Afaq Al Eiman Hotel ex Hayah Al Eiman doesn't have any pool.

No, a spa isn't available at Afaq Al Eiman Hotel ex Hayah Al Eiman.

No, Afaq Al Eiman Hotel ex Hayah Al Eiman doesn't allow dogs.

No, parking facilities aren't available at Afaq Al Eiman Hotel ex Hayah Al Eiman.

No, Afaq Al Eiman Hotel ex Hayah Al Eiman doesn't have a gym.

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