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Summary of reviewsDiamond Suites has garnered various reviews across several categories with a strong focus on positives.
The rooms at Diamond Suites receive considerable praise for their spaciousness and cleanliness with many guests highlighting the large, well-organized apartment layouts. Fully equipped kitchens and spacious bathrooms contribute to a comfortable and peaceful stay, especially notable due to the quiet location away from crowded and noisy areas. Despite some mentions of air conditioner leaks and outdated amenities like small TVs and fridges, the general feedback on the rooms is favorable, offering good value for the price.
However, the cleanliness of Diamond Suites has mixed feedback. While certain guests are satisfied with the cleanliness, especially in some areas, other reviews report significant cleanliness issues. Common complaints include dirty floors, dusty spaces, unclean bathrooms and the presence of insects. The bathroom's bad smell and broken accessories, coupled with air conditioning leaks, point to a need for improved maintenance and supervision of cleaning staff.
The hotel's staff also receive mixed comments. Many guests appreciate the courteousness and professionalism of certain employees, notably Abu Mohammed and Mus'ab from Sudan. The Sudanese hosts receive high praise for their respectful and excellent service. Yet, there are notable criticisms regarding the reception staff's uncooperative and unprofessional behavior, including issues like refused check-ins despite confirmed reservations and missing towels. These experiences suggest a need for better training and customer service improvements.
The location of Diamond Suites is a primary concern for guests. The hotel is situated far from key landmarks like the Prophet's Mosque and other essential services, resulting in a 20-minute car ride to reach these sites. The lack of proper signage and discrepancies in location mapping further complicate navigation. Although inconvenient for those needing immediate access to amenities and holy sites, the hotel may still suit travelers with personal transportation who don't mind the extra distance.
In summary, while Diamond Suites excels in room spaciousness and provides a quiet, peaceful stay, improvements in cleanliness, staff coordination and more transparent location details could enhance the overall guest experience.
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