4-Star HotelSummary of reviews related to the '4 Star' categoryMercure Albi Bastides has received mixed reviews with many guests expressing disappointment regarding its alignment with a four-star rating. Common feedback points to the inadequacy of the room sizes, which many found to be smaller than expected for this category. Similarly, the bathrooms garnered criticism for being cramped and not meeting the standards typically associated with a four-star establishment.
Several reviewers noted that the overall facilities were outdated and did not live up to Mercure’s standards. The breakfast was described as basic for a hotel of this stature and the equipment throughout the hotel was considered insufficient for its rating. Additionally, guests mentioned that the service and amenities offered were not commensurate with the price, deeming the hotel to be on the expensive side given the level of service received.
Despite these shortcomings, one positive aspect highlighted was the pleasant service, even amidst the challenges posed by the health crisis. While the hotel's location and staff might offer a welcoming atmosphere, the general consensus suggests that there is room for improvement to truly meet the expectations set by its four-star designation.
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