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Summary of reviewsThe 'Thurrock Hotel M25 Services' provides a convenient and practical option for travelers due to its superb location just off the M25, making it ideal for those using the motorway and Dartford Crossing. Its proximity to Lakeside Shopping Centre and various dining options at the adjacent service area adds to its appeal for both leisure and work purposes. The hotel's ease of access and free onsite parking have been particularly appreciated by guests, especially those traveling with families.
Guest feedback on the rooms has been notably mixed. Positive reviews highlight the large and spacious rooms with comfortable and clean beds, big TVs and nice lake views from some rooms. Families found the accommodations budget-friendly and spacious with sufficient amenities to cater to their needs. However, consistent issues with maintenance and cleanliness—such as dirty carpets, moldy bathrooms and outdated decor—detract from the overall experience. Some guests also reported insufficient room amenities and discomfort due to the lack of air conditioning.
The absence of an onsite breakfast service means guests need to rely on the adjacent service station, which hosts vendors like Costa Coffee. While this is convenient for grabbing a quick bite, the limited meal options and lack of a dedicated breakfast service were cited as drawbacks, particularly for early risers or those seeking a more comprehensive breakfast offering.
The hotel staff received mixed reviews with many guests noting the friendliness and helpfulness of the front desk and housekeeping teams. However, some guests encountered communication barriers, indifferent attitudes and a lack of staff presence, especially at the reception. These inconsistencies in service quality suggest areas for improvement in staff training and availability.
Wi-Fi service at the hotel is another mixed bag; while some guests found the internet speed satisfactory for activities like streaming Netflix, others experienced slow or completely unavailable signals, indicating an inconsistent internet service.
While family-friendly aspects such as spacious rooms and family bathrooms were highlighted, recurring cleanliness issues affecting carpets, bathrooms and overall room hygiene were frequently mentioned. Despite these challenges, the overall sentiment emphasizes the hotel's practicality, affordability and strategic location for travelers seeking a convenient stopover near the M25.
In summary, the 'Thurrock Hotel M25 Services' offers significant advantages in terms of location, parking and family-friendliness, but would benefit from addressing its maintenance, cleanliness and breakfast service shortcomings to enhance the overall guest experience.
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