Accessible HotelSummary of reviews related to the 'Accessible' categoryHoliday Inn Express Burnley M65 Jct 10, an IHG Hotel, appears to provide a fairly accommodating experience for guests with disabilities with many reviews highlighting positive aspects of accessibility. Guests appreciated the accessible rooms, which were described as spacious and well-equipped, providing plenty of space for mobility. The accessible rooms were mostly located on the first floor, making them easier to reach for those with mobility challenges, although some guests noted a lack of ground floor options. Despite a few challenges, such as a temporary lift outage, the staff's responsiveness and willingness to assist – even going as far as carrying a guest's dog – were praised.
Disabled parking facilities received mixed feedback. While some found the parking, including blue badge parking near the entrance, to be satisfactory, others felt the disabled spaces were not sufficiently spaced out. The location of the hotel was widely regarded as very accessible with easy access from most places. Although one review pointed out the absence of bathroom amenities in the accessible rooms, the overall sentiment from guests with disabilities remained positive, noting that the hotel staff were warm and accommodating from the moment they arrived. Improvements could be made to the design of accessible rooms to enhance guest experience further.
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