5-Star HotelSummary of reviews related to the '5 Star' categoryHoliday Inn Chandigarh Panchkula, an IHG Hotel, often misunderstood as a five-star establishment, leaves many guests disillusioned. Several visitors mention that while it's classified as a four-star property, it falls short in numerous areas, sometimes even being compared unfavorably to lower-tier hotels. The service is frequently described as poor with some guests detailing neglectful responses to important requests.
The facilities, including the reception area, fail to meet expectations set by the star rating. Room quality and service have left some guests highly disappointed, feeling that the experience did not justify the cost, which some found excessively high, especially concerning food prices. The overall ambiance has been likened to that of a basic guesthouse rather than a luxury hotel.
However, there are a few redeeming aspects. The food quality is generally deemed good and the value for money is noted by some guests who emphasize the practical, no-frills approach of the hotel's offerings. The location also receives consistent praise. Nonetheless, the consensus among reviewers is that for a hotel promoting itself as a five-star property, it drastically under-delivers on its promises.
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