Ibis Nova Serrana has garnered a generally favorable reputation among its guests, receiving praise especially for its location, room quality and cleanliness. The hotel is strategically positioned, close to downtown and situated in a burgeoning area, offering modern infrastructure and adequate parking facilities. Despite being a bit removed from the city center, which could be perceived as a drawback, guests appreciate the peaceful environment and good connectivity.
The rooms stand out for their comfort and modern amenities. Many guests highlight the comfortable beds and effective air conditioning. The hotel's modern structure and cleanliness are frequently praised, though there are minor criticisms regarding the small bathroom sizes, occasional water leakage and delays or lapses in room cleaning services. Some also noted the lack of in-room phones and limited provision of towels for couples.
Cleanliness across the hotel is mostly well-regarded with numerous guests appreciating the tidy and fresh environment. However, there have been isolated reports of insufficient cleaning on particular days and minor issues like empty soap dispensers.
While the breakfast service receives mixed reviews, many guests commend the variety and quality, describing it as tasty and fresh. Some criticisms include occasional expired items, a limited selection and organizational inefficiencies, particularly affecting early morning business travelers.
Dinner services also present a mixed bag with the restaurant being a convenient option for those without nearby alternatives, though inconsistencies like early kitchen closures and unavailable menu items have led some guests to dine elsewhere.
The hotel staff receive mixed feedback with many guests applauding their friendliness, professionalism and attentiveness. Key staff members are often mentioned for exceptional service, although some guests have experienced less satisfactory interactions, citing uninformed or rude staff and slow reception services.
Overall, ibis Nova Serrana is well-regarded for its modern facilities, comfortable rooms and strategic location with cleanliness and helpful staff being notable strengths. Minor drawbacks in breakfast variety, dinner service and occasional lapses in room maintenance do not significantly detract from the overall positive experience reported by guests.
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Sustainability Journey
3 Star
Honeymoon
*Additional taxes or fees may apply. Please check the final price before completing your booking.1 hotel in and around Bom Despacho