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Summary of reviewsComfort Suites Innsbrook - Short Pump enjoys positive reviews for its prime location, friendly staff, and overall cleanliness. Nestled in a peaceful and convenient area, the hotel is praised for being strategically positioned close to Short Pump Town Center, dining options, and Richmond attractions. Guests value the easy access to highways, shopping, and recreational spots, making it an ideal choice for both leisure and business travel.
The hotel's breakfast receives mixed feedback, with many guests appreciating the hot options and friendly service provided by the breakfast attendants. Although some issues with appliances and replenishment are mentioned, the breakfast selection generally satisfies those looking for a standard American breakfast.
Rooms at Comfort Suites Innsbrook are described as spacious and comfortable, with many guests noting the clean and well-maintained environment. The hotel provides affordable accommodations with ample amenities, including cozy seating areas and workspace, contributing to an overall pleasant stay.
Cleanliness is a significant highlight, with many reviewers emphasizing the spotless rooms and well-kept common areas. The diligent efforts of the cleaning staff ensure a fresh and inviting atmosphere throughout the property.
Staff interactions are predominantly positive, with numerous guests appreciating the friendly and professional service. Notable personnel, such as Shawnee and Margarita, receive commendations for their exceptional service. While isolated negative experiences are reported, the overall impression is of a welcoming and accommodating team.
The indoor pool is a popular amenity, especially among families, offering year-round enjoyment. Though some concerns about cleanliness and maintenance are expressed, the pool is generally favored by guests.
The hotel's beds consistently receive high praise for their comfort, often highlighted as a standout feature, ensuring restful nights for visitors. Despite some mentions of smaller bed sizes and less comfortable pull-out options, the comfort of the beds contributes significantly to the positive guest experience.
Overall, Comfort Suites Innsbrook - Short Pump stands out as a well-located and clean accommodation option, with attentive service and comfortable amenities, making it a reliable choice for travelers.
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