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Summary of reviewsNovotel Zürich Airport Messe is highly regarded for its prime location near Zurich Airport, offering exceptional accessibility to public transport with tram and train stations just steps away. The hotel's proximity to essential amenities and Zurich's central areas enhances convenience for travelers, making it an attractive choice for both business and leisure stays. Nearby shopping centers, restaurants and grocery stores add to the appeal, providing a comfortable and quiet yet central environment.
Guests have mixed feelings regarding the breakfast experience. While many appreciate the rich and varied selection of cold and hot dishes, including vegan and Indian options, others find the breakfast overpriced and the breakfast room too small to accommodate all guests comfortably. Nonetheless, the early breakfast service starting at 6 o'clock is a notable convenience.
Dining at the hotel presents challenges, particularly due to the restaurant being closed during weekends and evenings and instances of limited menu availability and unappealing food quality. Guests often have to seek meal alternatives outside the hotel. However, the dining venues receive praise for their aesthetic appeal despite the noted service limitations.
The rooms evoke mixed responses. Some guests appreciate the spaciousness and cleanliness, while others highlight the need for renovation and better maintenance. Complaints about dated decor, dirty carpets and broken fixtures are common, although some rooms align well with the advertised standards. The inconsistencies in room quality and cleanliness detract from the overall experience.
Cleanliness, in general, is a significant concern with many guests citing poorly maintained areas and lapses in housekeeping. While some rooms and areas are noted as clean and spotless, the majority feedback indicates a need for improved cleaning and upkeep.
The friendly and helpful staff at Novotel Zürich Airport Messe are frequently commended for their professionalism and welcoming demeanor. Key team members like the manager, Alex and worker Katerina have left positive impressions, enhancing guests' experiences. Although there are occasional reports of less friendly staff interactions, the overall positive reception contributes to a comfortable and inviting stay.
The Wi-Fi service at the hotel receives mixed reviews with some guests praising its quality while others experience frustration over instability and poor connectivity. Despite the availability of free Wi-Fi, improvements in consistency and reliability are suggested.
Parking at the hotel is convenient and secure but comes at a steep cost, often cited as an unexpected additional fee. While the availability of ample parking space near the entrance is a plus, the high charges might deter cost-conscious travelers.
Families find the hotel accommodating with spacious family rooms and a well-regarded play area for children. However, issues with uncomfortable extra beds and unprepared rooms upon arrival are noted. Despite minor inconveniences, the family-friendly atmosphere and room arrangements receive positive feedback.
Primary beds at the hotel are praised for their comfort, ensuring a good night's sleep for most adult guests. However, secondary bedding, especially sofa beds, are often reported as uncomfortable and inadequate for children or additional guests, necessitating improvements.
Finally, while Novotel Zürich Airport Messe offers amenities in line with its four-star rating, many guests feel it falls short in execution and maintenance, aligning more closely with a three-star standard. The hotel's condition and service quality often fail to meet the expected four-star experience, indicating areas for improvement to fully satisfy guests' expectations.
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