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Summary of reviewsHotel ITR-SPA is largely celebrated for its various standout features, particularly in terms of comfort, cleanliness, amenities and service, making it a well-regarded option for travelers seeking a tranquil retreat. While its remote location on a picturesque hill offers serene views and a peaceful atmosphere, the isolation might be a drawback for those preferring closer proximity to city amenities. However, the hotel's closeness to popular local attractions such as Wet 'n Wild, Hopi Hari and Outlet Premium adds significant value.
Guests consistently highlight the excellent and diverse breakfast offerings, describing it as delicious, well-served and accompanied by a beautiful dining view. The breakfast staff is noted for their friendliness and attentiveness, enhancing the overall positive dining experience. The rooms themselves are commended for their spaciousness, comfort and modernity with guests appreciating the clean and well-organized accommodations. High standards of cleanliness extend to all areas, contributing to a pleasant stay.
The hotel's staff receives high praise for their exceptional service, friendliness and attentiveness. They are dedicated to maintaining cleanliness and providing valuable local insights, significantly enhancing guests' overall experience. The welcoming atmosphere created by the staff is a highlight, making visitors feel at home.
Hotel ITR-SPA offers a range of amenities including a gym, pool and a game room, which guests generally find well-organized and enjoyable. The pool, although small and sometimes facing issues like cleanliness and temperature, is often highlighted for its pleasant terrace and beautiful view. Despite the lack of dinner and lunch services, guests find the breakfast satisfactory and the staff’s recommendations for nearby restaurants are well-received.
On the downside, the hotel's Wi-Fi service faces significant criticism for being unreliable, which can be an inconvenience for those needing consistent internet access. The spa services, while present, do not fully meet expectations for a traditional spa experience due to additional fees, limited scheduling and availability issues. The parking facilities, although appreciated for their availability and security, have room for improvements in terms of convenience and access.
Families find the hotel particularly accommodating with clean and comfortable family rooms, a designated kids' area and friendly staff adding to the family-friendly environment. Personal touches, such as thoughtful gestures from the staff, further enhance the overall experience.
In summary, Hotel ITR-SPA is an excellent choice for those seeking a peaceful, clean and comfortable stay with good amenities and exceptional service from a friendly staff. Despite a few areas for improvement, the hotel's strengths largely ensure a positive and relaxing experience for its guests.
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