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Summary of reviewsIbis Itu Plaza Shopping is highly praised for its unbeatable location, practically integrated into the Itu Plaza Shopping mall, providing direct access to shopping, dining and entertainment options. This strategic placement is consistently highlighted by guests, making it an ideal choice for travelers seeking convenience and accessibility. Its proximity to tourist attractions and ample parking facilities adds further to its appeal.
The hotel's modern and clean accommodations meet high standards with efficient housekeeping and a welcoming atmosphere created by the helpful and polite staff. Guests find excellent value for money in the functional and tastefully decorated rooms, designed to cater to both short stays and business needs. Basic yet satisfactory amenities like air conditioning and internet access, when functional, contribute to the overall positive experience. Some areas for improvement include addressing maintenance issues and enhancing room sizes.
Breakfast at ibis Itu Plaza Shopping earns mixed feedback. Many guests enjoy the tasty and varied offerings, praising the flexibility of extended breakfast hours. However, some find the breakfast price high and the quality inconsistent, pointing out missing items and a lack of natural juices.
The hotel's commitment to cleanliness receives general approval with frequent mentions of spotlessly clean rooms and facilities. However, reports of musty smells and maintenance neglect in certain areas suggest room for improvement. Nevertheless, the positive sentiment largely prevails, thanks to the diligent cleaning staff.
The staff at ibis Itu Plaza Shopping generally receives high marks for friendliness, attentiveness and efficient service, especially during busy times. While there are occasional reports of grumpy or distracted night staff, the majority of guests appreciate the prompt check-in and check-out processes and overall excellent service.
Guests have mixed experiences with the free Wi-Fi, citing both satisfactory usage and issues with unstable connections and slow speeds. Parking, included in the daily rate, is convenient due to the hotel's location within the shopping mall, although challenges like limited spaces and lack of parking control are noted.
Families find the hotel affordable and child-friendly but report some missing family-specific amenities, such as extra beds and cribs and limited dietary options for children. Improving these features and more attentive service could enhance the family experience.
The hotel’s beds receive a range of feedback with many guests finding them comfortable but some pointing out issues like excessive softness or hardness and noise. There are also occasional complaints about inadequate pillows and towels.
As a three-star hotel, ibis Itu Plaza Shopping offers practical and cost-effective stays. It delivers a solid experience, ensuring basic amenities and comfort. Despite some rates being perceived as high, the cost-benefit ratio is generally deemed justifiable.
Business travelers appreciate the hotel’s strategic location and essential amenities, although it lacks dedicated business facilities. Accessibility is another strong point with mobility-friendly services and rooms adapted for disabled persons, ensuring a comfortable stay for all guests.
Overall, ibis Itu Plaza Shopping is celebrated for its convenience, cleanliness and friendly service, making it a preferred choice for both leisure and business travelers.
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